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Tag Archives: Remedy
Ethics at RightStar + ToolBank
By Dick Stark Several months ago, I received a call from one of our consultants on-site at a government agency. We were a subcontractor to a systems integrator. The consultant explained that the systems integrator was having trouble with its … Continue reading
ServiceNow: No Real Competition?
By Dick Stark “Our customers are actually frustrated because it’s tough to negotiate with a vendor who doesn’t have much competition” — ServiceNow CEO Frank Slootman, reported in The Street, August 2, 2013 ServiceNow (SNOW) is on a roll and … Continue reading
Posted in BMC, ITSM, Remedy, RemedyForce, Technology Trends
Tagged BMC, Remedy, Remedyforce, ServiceNow
2 Comments
IT Service Management in the Cloud
By Dick Stark Last Thursday, I attended a panel discussion sponsored by the National Capital Area itSMF user group. The topic: IT Service Management in the Cloud. Paul Alberti, from FEMA’s Office of the CIO, led the discussion with representatives … Continue reading
Posted in BMC, ITSM, Technology Trends
Tagged BMC, Cherwell, FootPrints, ITSM, Remedy, Remedyforce, ServiceNow
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RightStar’s Practical Remedy Exam
By Dick Stark We attended an “orals” this week held at a local government agency. We teamed with an 8(a) company to compete for Remedy implementation and consulting work for this very large Remedy account. The oral competition included a … Continue reading
I’m All-In!
By Dick Stark “We are the Viet Cong. We are going to march 50 miles in truck tire sandals on a bowl of rice, and we’ll sleep in a tree and get up the next morning and do it again. … Continue reading
Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce
Tagged BMC, BSM, FootPrints, ITSM, Remedy, Remedyforce, Tucker Carlson
1 Comment
MyIT: Empowering Your End-Users
By Dick Stark “I’d rather not try our help desk. I can get what I want from Google.” Sound familiar? A customer confided this to me after attempting to access her service desk’s automated knowledge base. Oftentimes, the experience that … Continue reading
Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce
Tagged BMC, iPad app, iPhone app, ITSM, MyIT, Remedy, service desk end-user experience
1 Comment
BMC FootPrints Asset Core vs. ADDM
By Dick Stark On Wednesday, RightStar presented a webinar, “Take a Walk Through FootPrints Asset Management.” Not to be confused with the prior week’s topic, BMC’s Application and Dependency Mapping (ADDM). When should we sell one over the other? Or … Continue reading
Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce, Technology Trends
Tagged ADDM, Asset Core, Atrium CMDB, BMC, cmdb, FootPrints, Remedy, Remedyforce, ServiceCore
3 Comments
Remedy and ADDM: Unbeatable Combination
By Dick Stark On Wednesday, RightStar presented a webinar, “Discovery & Relationship Mapping with BMC ADDM.” ADDM is starting to heat up with more and more customers, not just implementing Remedy, but ADDM, due to the combined value that both … Continue reading
Posted in BMC, ITSM, Remedy, Technology Trends
Tagged ADDM, Application Mapping, Atrium, BMC, cmdb, Dependency Mapping, ITSM, Remedy
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Your Top 10 Priorities for 2013
By Dick Stark I’ve borrowed ten quotes from CIO Magazine’s President and CEO, Michael Friedenberg and applied them to the business service management and RightStar. Let’s use them to think about your top ten priorities for 2013. 10. “The medium … Continue reading
Posted in Business Management, RightStar
Tagged Big Data, BMC, BSM, CLM, cloud lifecycle management, Process Improvement, Remedy, Remedyforce, service desk
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The Demise of Legacy Software Companies
By Dick Stark Thanks to the boom in SaaS computing, Venture Capitalist Jim Goetz of Sequoia recently discussed the coming demise of legacy software companies. “The business model, thanks to Salesforce’s Marc Benioff, is now a weapon for all of … Continue reading
Posted in BMC, Remedy, RemedyForce
Tagged BMC, Remedy, Remedy v8, Remedyforce, ServiceNow
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