Tag Archives: BMC

To Sell is Human

Posted on February 18, 2013 by dick1stark

By Dick Stark I finished Daniel Pink’s new book, To Sell is Hunan, right before our annual sales kick-off, as I was eager to report on any new information and to help jump start our sales team for 2013.  I’ve … Continue reading →

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Service Catalogs and Customer Care

Posted on January 26, 2013 by dick1stark

By Dick Stark On Thursday we hosted a BMC FootPrints/Service Core Webinar for approximately 100 SDE, Remedy, FootPrints, and Track-It customers and prospects.  I pointed out the three key building blocks of any successful ITSM system: a finely tuned CMDB, Analytics … Continue reading →

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BMC FootPrints AssetCore: Best Value of any BMC Offering?

Posted on January 19, 2013 by dick1stark

By Dick Stark Last Friday, RightStar a RightStar senior FootPrints consultant led an internal discussion and demonstration of BMC’s FootPrints Asset Management offering, AssetCore.  RightStar has installed AssetCore for many customers, including Memphis City Public Schools (MCPS), BMC’s largest FootPrints/AssetCore … Continue reading →

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Why I’m Bullish on Remedyforce

Posted on January 14, 2013 by dick1stark

By Dick Stark On Tuesday, BMC held a webinar for its sales team and partners to announce that BMC had created a new division, headed by Matt Dircks, to focus solely on Remedyforce.  This is good news for RightStar as … Continue reading →

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Your Top 10 Priorities for 2013

Posted on December 11, 2012 by dick1stark

By Dick Stark I’ve borrowed ten quotes from CIO Magazine’s President and CEO, Michael Friedenberg and applied them to the business service management and RightStar.  Let’s use them to think about your top ten priorities for 2013. 10. “The medium … Continue reading →

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The Demise of Legacy Software Companies

Posted on November 13, 2012 by dick1stark

By Dick Stark Thanks to the boom in SaaS computing, Venture Capitalist Jim Goetz of Sequoia recently discussed the coming demise of legacy software companies.  “The business model, thanks to Salesforce’s Marc Benioff, is now a weapon for all of … Continue reading →

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Service Catalog: the Cornerstone of IT

Posted on November 5, 2012 by dick1stark

By Dick Stark On Wednesday more than 100 people attended RightStar’s “What’s New in BMC Remedy ITSM 8.0,” webinar led by Solutions Consultant, Roger East.  Just like the BMC service request module is now the cornerstone of Remedy 8.0, so … Continue reading →

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BSM’s Value Proposition

Posted on October 29, 2012 by dick1stark

By Dick Stark RightStar’s mission is to be our client’s expert advisor in the Business Service Management (BSM) space.  Additionally, it’s to return value back to our clients in terms of the investment they make in BSM products and services.  … Continue reading →

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BMC’s ITSM Launch Event

Posted on October 14, 2012 by dick1stark

By Dick Stark Are you ready for a revolution? This is an opportunity for solutions that will revitalize the ITSM space, help IT be more relevant, and get people excited again about what’s possible. So proclaimed Paul Avenant, President of … Continue reading →

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End-User Experience Management

Posted on October 7, 2012 by dick1stark

By Dick Stark You’re making a purchase over the web and experience a significant delay… Should you stick it out or go to a competitor’s website? That is the question that BMC’s End User Experience Management (EUEM) guarantees that your … Continue reading →

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