Tag Archives: BMC

ServiceNow: No Real Competition?

Posted on September 10, 2013 by dick1stark

By Dick Stark “Our customers are actually frustrated because it’s tough to negotiate with a vendor who doesn’t have much competition” — ServiceNow CEO Frank Slootman, reported in The Street, August 2, 2013 ServiceNow (SNOW) is on a roll and … Continue reading →

Posted in BMC, ITSM, Remedy, RemedyForce, Technology Trends | Tagged BMC, Remedy, Remedyforce, ServiceNow | 2 Comments

Simplify, Standardize, and Automate

Posted on August 12, 2013 by dick1stark

“Change is inevitable—except from a vending machine. –Robert C. Gallagher By Dick Stark During our Automation webinar on Wednesday, I described how IT organizations must simplify, standardize, and automate in order to reduce overall costs. Indeed, at the BMC … Continue reading →

Posted in Business Management, ITSM, RightStar | Tagged BBSA, BladeLogic Server Automation, BMC, change management, Configuration Management, ITIL, ITSM, MyIT, virtualization | Leave a comment

IT Service Management in the Cloud

Posted on July 1, 2013 by dick1stark

By Dick Stark Last Thursday, I attended a panel discussion sponsored by the National Capital Area itSMF user group. The topic: IT Service Management in the Cloud. Paul Alberti, from FEMA’s Office of the CIO, led the discussion with representatives … Continue reading →

Posted in BMC, ITSM, Technology Trends | Tagged BMC, Cherwell, FootPrints, ITSM, Remedy, Remedyforce, ServiceNow | Leave a comment

RightStar’s New FootPrints MSP Offering

Posted on June 10, 2013 by dick1stark

By Dick Stark RightStar has officially enter the Managed Service Provider (MSP) business, offering FootPrints in a managed service, or hosted model, rather than on the customer’s own premises. Why would a customer do this, rather than move to a … Continue reading →

Posted in BMC, FootPrints, RightStar | Tagged AssetCore, BMC, FootPrints, Managed Service Provider, MSP, Rackspace, Remedyforce, SaaS, ServiceCore | Leave a comment

I’m All-In!

Posted on April 28, 2013 by dick1stark

By Dick Stark “We are the Viet Cong. We are going to march 50 miles in truck tire sandals on a bowl of rice, and we’ll sleep in a tree and get up the next morning and do it again. … Continue reading →

Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce | Tagged BMC, BSM, FootPrints, ITSM, Remedy, Remedyforce, Tucker Carlson | 1 Comment

MyIT: Empowering Your End-Users

Posted on April 22, 2013 by dick1stark

By Dick Stark “I’d rather not try our help desk. I can get what I want from Google.” Sound familiar? A customer confided this to me after attempting to access her service desk’s automated knowledge base. Oftentimes, the experience that … Continue reading →

Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce | Tagged BMC, iPad app, iPhone app, ITSM, MyIT, Remedy, service desk end-user experience | 1 Comment

Connect to Your Customers in a Whole New Way

Posted on April 9, 2013 by dick1stark

By Dick Stark Last week, I attended a salesforce seminar in Washington DC, Connect to Your Customers in a Whole New Way. The keynote speaker was Mark Benioff, Chairman and CEO, salesforce.com. It was a standing room only affair– think … Continue reading →

Posted in BMC, Business Management, RemedyForce | Tagged BMC, Remedyforce, salesforce, salesforce.com, service cloud | Leave a comment

BMC FootPrints Asset Core vs. ADDM

Posted on March 31, 2013 by dick1stark

By Dick Stark On Wednesday, RightStar presented a webinar, “Take a Walk Through FootPrints Asset Management.” Not to be confused with the prior week’s topic, BMC’s Application and Dependency Mapping (ADDM). When should we sell one over the other? Or … Continue reading →

Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce, Technology Trends | Tagged ADDM, Asset Core, Atrium CMDB, BMC, cmdb, FootPrints, Remedy, Remedyforce, ServiceCore | 3 Comments

Remedy and ADDM: Unbeatable Combination

Posted on March 23, 2013 by dick1stark

By Dick Stark On Wednesday, RightStar presented a webinar, “Discovery & Relationship Mapping with BMC ADDM.” ADDM is starting to heat up with more and more customers, not just implementing Remedy, but ADDM, due to the combined value that both … Continue reading →

Posted in BMC, ITSM, Remedy, Technology Trends | Tagged ADDM, Application Mapping, Atrium, BMC, cmdb, Dependency Mapping, ITSM, Remedy | Leave a comment

Unreasonable Customer Service

Posted on February 25, 2013 by dick1stark

By Dick Stark “I believe that the level of priority and the amount of passion and emphasis that must be put towards the customer experience must be, in a word, unreasonable. It must be excessive. It must go beyond the … Continue reading →

Posted in BMC, Business Management, RightStar | Tagged AssetCore, BMC, customer satiisfaction, customer service, Grow Regardless, Joe Mechlinski, ScanStar | 1 Comment