Category Archives: ITSM

End-User Experience Management

Posted on October 7, 2012 by dick1stark

By Dick Stark You’re making a purchase over the web and experience a significant delay… Should you stick it out or go to a competitor’s website? That is the question that BMC’s End User Experience Management (EUEM) guarantees that your … Continue reading →

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Mobile Device Madness

Posted on September 24, 2012 by dick1stark

By Dick Stark In case you missed it, Friday was the official release date of Apple’s new iPhone 5.  Apple has sold 244 million iPhones since 2006 and figures on selling 10 million new iPhones over the next several days. … Continue reading →

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What Customers Really Think about Sales and Marketing

Posted on September 17, 2012 by dick1stark

By Dick Stark Last week I tuned into an IDC webinar, “The IT Buyer Speaks: What Do Customers Really Think about Your Marketing Techniques and Sales Teams.” I was interested because we spend nearly as much time on sales and … Continue reading →

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Gartner’s New ITSSM Magic Quadrant

Posted on September 3, 2012 by dick1stark

By Dick Stark In November 2010, BMC climbed to the top of the mountain, the pinnacle of IT’s holiest of holy places, the upper right corner of the IT Service Desk Gartner Magic Quadrant.  And when they looked around, they … Continue reading →

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What Fed Execs Want From IT

Posted on August 26, 2012 by dick1stark

By Dick Stark A few weeks ago MeriTalk, a Federal IT think tank, commissioned a study entitled, the Customer is Always Right, that focused not on what IT thinks, but what IT’s customers think of IT.  Not surprisingly, just 46 … Continue reading →

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Simplicity and Service Management

Posted on August 13, 2012 by dick1stark

By Dick Stark “Simplicity is the ultimate sophistication.” -Leonardo Da Vinci Several weeks ago, CIO Magazine’s cover story, In Search of Simplicity, detailed how complex IT has become.  Between private and public clouds, mobility, BYOD, social media, Big Data, security, … Continue reading →

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Morning at the Newseuem

Posted on August 6, 2012 by dick1stark

By Dick Stark RightStar and BMC held a seminar last week at the Newseum in Washington, DC to discuss trends in ITSM and the new version of Remedy 8 to be released next quarter. The speaker was Doug Mueller, Remdy … Continue reading →

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The End of Solution Selling

Posted on July 23, 2012 by dick1stark

By Dick Stark It’s the end of traditional solution selling. Customers are increasingly circumventing reps; they’re using publicly available information to diagnose their own needs and turning to sophisticated procurement departments and third party purchasing consultants to help them extract … Continue reading →

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RightStar’s PKI Solution

Posted on June 18, 2012 by dick1stark

By Dick Stark You arrive at work to begin the day and logon to Windows using your CAC card.  But before you can get into Remedy you enter a password and hope that password didn’t change the day before.  Later, … Continue reading →

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The End of Your Service Help Desk

Posted on June 10, 2012 by dick1stark

By Dick Stark Network World reported last Wednesday from the Gartner Infrastructure & Operations Management Summit on Gartner’s “top 10” list of the most significant emerging trends that will impact data centers and information technology used by businesses and government … Continue reading →

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