Author Archives: dick1stark

Unknown's avatar

About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).

Dial 3-1-1

Posted on October 6, 2014 by dick1stark

By Dick Stark Several weeks ago I attended a Technology Day seminar that RightStar co-sponsored with BMC, focused on BMC FootPrints Service Core, Asset Core, and ADDM. Hosted by the Orlando Utilities Commission, it attracted more than 30 FootPrints customers … Continue reading →

Posted in BMC, FootPrints, ITSM | Tagged , , , , , , | Leave a comment

Critical Capabilities for the CMDB

Posted on September 8, 2014 by dick1stark

By Dick Stark On June 16, Gartner released a report, “Critical Capabilities for the Configuration Management Database,” evaluating ten ITSM CMDB products. BMC’s Atrium CMDB, along with FootPrints and Remedyforce were included as well as products from HP, CA, ServiceNow, … Continue reading →

Posted in BMC, FootPrints, Remedy, RemedyForce | Tagged , , , , , , , , , | Leave a comment

Knowledge Centered Support

Posted on August 23, 2014 by dick1stark

By Dick Stark On Wednesday, RightStar and RightAnswers hosted a webinar, How Knowledge-Centered Support (KCS) Methodology Can Empower Your Service Organization. This “mini-class” described the methodology behind KCS and the value that good knowledge management (KM) provides. Most eye-opening was … Continue reading →

Posted in ITSM, RightAnswers, RightStar | Tagged , , , , , , | Leave a comment

How to Decide Between BMC and ServiceNow

Posted on August 17, 2014 by dick1stark

By Dick Stark On July 7, Gartner released a report entitled, “How to Decide Between BMC and ServiceNow for ITSM and Beyond.” The report reviewed current offerings from both as they apply to IT Service Support Management (ITSSM) and IT … Continue reading →

Posted in BMC, Remedy, ServiceNow | Tagged , , , , , | Leave a comment

ServiceNow’s Entry into the ITOM Space

Posted on July 15, 2014 by dick1stark

By Dick Stark ServiceNow (SNOW) was in the news again last week for its proposed acquisition of IT Service Dependency Mapping vendor Neebula Systems for $100 million cash. Neebula gives SNOW an ADDM like product offering with its Service Dependency … Continue reading →

Posted in BMC, ServiceNow | Tagged , , , , , , | Leave a comment

RightStar is the Value

Posted on June 23, 2014 by dick1stark

By Dick Stark “The value used to be in the products and services. With products and services commoditized, the seller becomes the value.  This is a massive shift.” —Mike Schultz and John Doerr, Insight Selling How does RightStar show value?  … Continue reading →

Posted in BMC, ITSM, RightStar | Tagged , , , , , | Leave a comment

2014 BMC Partner Forum Summary

Posted on June 12, 2014 by dick1stark

By Dick Stark I attended BMC’s Partner Forum last week in Houston.  It was an upbeat event as BMC continues to perform very well and is starting to make significant ITSM product improvements in its fight against ServiceNow.  What follows … Continue reading →

Posted in BMC, Technology Trends | Tagged , , , | Leave a comment

Remedyforce: Driving Greater Cost Efficiency

Posted on June 3, 2014 by dick1stark

By Dick Stark I’ve been in the ITSM business since co-founding Evergreen Systems in 1997.  Back then, Evergreen sold and supported a mid-market toolset, DP Umbrella, which eventually begat McAfee Help Desk which begat Magic, which finally became BMC Service … Continue reading →

Posted in ITSM, RemedyForce, Technology Trends | Tagged , , , , , , , , , | Leave a comment

Why FootPrints v12 Will be a Real Hit

Posted on May 28, 2014 by dick1stark

By Dick Stark Last Thursday RightStar hosted a BMC Foot-Prints/Service Core v12 Webinar for a large group of SDE, Remedy, FootPrints, and Track-It customers and prospects.  One of the participants emailed, “I’m loving the Footprints 12 demo.   Thoroughly impressed!  You … Continue reading →

Posted in BMC, FootPrints, ITSM | Tagged , , , , , , | Leave a comment

Making Masterful Presentations

Posted on May 20, 2014 by dick1stark

By Dick Stark Excellent presentation skills are essential for almost all of us. Whether you are in Sales or Operations, a single presentation may determine whether or not your organization wins a new job, or whether you kick off a … Continue reading →

Posted in Business Management, ITSM, Technology Trends | Tagged , , , , , , | Leave a comment