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Tag Archives: Smart IT
Report from Remedy 9 User Group Meeting
By Dick Stark Last Thursday, RightStar held its fourth annual Remedy User Group Meeting. Held at the GSA Regional Office Building in DC, bmc discussed new Remedy features like Smart IT as well as the Remedy Roadmap. It was a … Continue reading
Posted in BMC, Remedy, RightStar, ServiceNow
Tagged BMC, MyIT, Remedy 9, Remedy vs ServiceNow, Smart IT, Smart Reporting
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Metrics Matter
By Dick Stark If you want to find more oil, you drill more wells. If you want to secure more sales leads, you make more calls. If you want to improve customer satisfaction and lower the overall cost of service … Continue reading
Posted in Business Management, Technology Trends
Tagged FootPrints, KPI, MyIT, Remedyforce, Service Core, service management, Smart IT
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Remedy Version 9: The Most Innovative ITSM Solution Available
By Dick Stark On April 29, BMC held a Remedy Version 9 webinar for its customers, quickly maxing out the 500 WebEx attendee limit, forcing those (like me) not able to login to settle for the pre-recorded version. On April … Continue reading
Posted in Remedy, Technology Trends
Tagged BMC, MyIT, Remedy, Remedy 9, Smart IT, Smart Reporting
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ServiceNow’s Knowledge 15 Event
By Dick Stark This past week, ServiceNow held its annual Knowledge event, attracting more than 9000 attendees. I tuned in to the live webcast, which was keynoted by ServiceNow CEO and President, Frank Slootman. What’s the next big thing? The … Continue reading
Posted in BMC, Remedy, ServiceNow
Tagged BMC, MyIT, Remedyforce, ServiceNow, Smart IT
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Report from BMC’s Exchange 15
By Dick Stark BMC’s Exchange 15 held March 19, 2015 at the Mayflower Hotel in Washington DC. The event was well attended by more than 350 customers, prospects, and partners. Sessions throughout the day covered topics such as Cloud, ITSM, … Continue reading
Posted in BMC, Business Management, Remedy, Technology Trends
Tagged BMC Exchange 15, Cloud First, FedRamp, ITSM, MyIT, Performance and Availability, Remedy-onDemand, Smart IT
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Survivors to Thrivers
By Dick Stark In a recent IDC White Paper, “Moving Beyond the Costs and Risks of IT Friction,” analysts Joseph Pucciarelli et al., show that significantly reducing IT friction could drive a mind boggling $800 billion in net new GDP … Continue reading
Posted in Business Management, RightStar, Technology Trends
Tagged BBSA, BMC Remedy, IDC, IT Friction, MyIT, Service Catalog, Smart IT
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BMC, Still the Market Leader
By Dick Stark In case you haven’t seen the August 25, 2014, Gartner Magic Quadrant for IT Service Support Management Tools, report, Remedy has remained in IT’s holiest of holy places, the upper right corner. However, the top spot now … Continue reading
Posted in BMC, FootPrints, Remedy, ServiceNow
Tagged FootPrints, Gartner, ITSM University, MyIT, Remedy, Remedyforce, ServiceNow, Smart IT, State of the IT Service Management Market
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