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Tag Archives: Remedy
Service Catalog: the Cornerstone of IT
By Dick Stark On Wednesday more than 100 people attended RightStar’s “What’s New in BMC Remedy ITSM 8.0,” webinar led by Solutions Consultant, Roger East. Just like the BMC service request module is now the cornerstone of Remedy 8.0, so … Continue reading
Posted in BMC, Remedy
Tagged BMC, Remedy, Service Catalog, Service Request Management, SRM
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BMC’s ITSM Launch Event
By Dick Stark Are you ready for a revolution? This is an opportunity for solutions that will revitalize the ITSM space, help IT be more relevant, and get people excited again about what’s possible. So proclaimed Paul Avenant, President of … Continue reading
Posted in BMC, Business Management, ITSM, Remedy, RemedyForce
Tagged BMC, BSM, FootPrints, help desk, Remedy, Remedyforce, Service Request Management
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Gartner’s New ITSSM Magic Quadrant
By Dick Stark In November 2010, BMC climbed to the top of the mountain, the pinnacle of IT’s holiest of holy places, the upper right corner of the IT Service Desk Gartner Magic Quadrant. And when they looked around, they … Continue reading
Posted in BMC, ITSM, Remedy
Tagged BMC, help desk, IT service support management tools, ITIL Maturity, ITSM, ITSSM, Remedy
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What Fed Execs Want From IT
By Dick Stark A few weeks ago MeriTalk, a Federal IT think tank, commissioned a study entitled, the Customer is Always Right, that focused not on what IT thinks, but what IT’s customers think of IT. Not surprisingly, just 46 … Continue reading
Posted in ITIL, ITSM, Remedy
Tagged change management, ITIL, ITIL Maturity, ITSM, Process Improvement, Remedy, service desk
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Simplicity and Service Management
By Dick Stark “Simplicity is the ultimate sophistication.” -Leonardo Da Vinci Several weeks ago, CIO Magazine’s cover story, In Search of Simplicity, detailed how complex IT has become. Between private and public clouds, mobility, BYOD, social media, Big Data, security, … Continue reading
Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce
Tagged application consolidation, BMC, FootPrints, ITSM, Remedy, Remedyforce, Service Request Management, virtualization
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Morning at the Newseuem
By Dick Stark RightStar and BMC held a seminar last week at the Newseum in Washington, DC to discuss trends in ITSM and the new version of Remedy 8 to be released next quarter. The speaker was Doug Mueller, Remdy … Continue reading
Posted in BMC, Remedy
Tagged BMC, cmdb, Doug Meuller, help desk, Remedy, service desk, Service Request Management
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RightStar’s PKI Solution
By Dick Stark You arrive at work to begin the day and logon to Windows using your CAC card. But before you can get into Remedy you enter a password and hope that password didn’t change the day before. Later, … Continue reading
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