Tag Archives: ITIL

LInking ITSM to Business Value and Maturity

By Dick Stark RightStar just finished an internal project aimed at determining customer value—what processes have been enabled or improved using ITSM tools and is that improvement measurable in terms of improved efficiencies or reduction in the overall cost of … Continue reading

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The Hunt for the Coveted “New Logo”

By Dick Stark People want to be told what to do so badly that they will listen to anyone. The day you sign a client is the day you start losing one.             –Don Draper, Mad Men BMC wants its … Continue reading

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Report from the Pink 14 Launch Site

By Dick Stark The 19th annual Pink Elephant Conference, held February 16 to19 in Las Vega, is IT’s annual tribute and awards ceremony to all things ITIL. It’s fun and entertaining–words, not often found in the same sentence as ITIL. … Continue reading

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Report from BMC’s Exchange

By Dick Stark BMC’s Exchange, held last Thursday at the Ritz Carlton Hotel in Pentagon City, was well attended by more than 250 customers, prospects, and partners. Sessions held all day covered topics such as Cloud, ITSM, Data Center Automation, and Performance … Continue reading

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No More Boring IT

By Dick Stark RightStar’s Dan Wilson held a Google Meetup at RightStar last Wednesday to introduce his group to ITIL.  In case you don’t know, a Google Meetup is a way like-minded individuals can come together in person to discuss … Continue reading

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ITIL: A Four-Letter Word?

By Dick Stark ITIL is what happens when good ideas get absorbed by a bureaucracy and institutionalized and homogenized to a point where they are almost useless. Why is ITIL so obtuse that someone has to ask, “Is rebooting a … Continue reading

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Simplify, Standardize, and Automate

“Change is inevitable—except from a vending machine.             –Robert C. Gallagher By Dick Stark During our Automation webinar on Wednesday, I described how IT organizations must simplify, standardize, and automate in order to reduce overall costs.  Indeed, at the BMC … Continue reading

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