Tag Archives: ITIL

The Hunt for the Coveted “New Logo”

Posted on April 14, 2014 by dick1stark

By Dick Stark People want to be told what to do so badly that they will listen to anyone. The day you sign a client is the day you start losing one. –Don Draper, Mad Men BMC wants its … Continue reading →

Posted in Business Management, ITIL, ITSM, Technology Trends | Tagged Apollo 13 simulation, Asset Core, BMC, FootPrints, ITIL, Mad Men, Remedy, Remedyforce | Leave a comment

Report from the Pink 14 Launch Site

Posted on March 1, 2014 by dick1stark

By Dick Stark The 19th annual Pink Elephant Conference, held February 16 to19 in Las Vega, is IT’s annual tribute and awards ceremony to all things ITIL. It’s fun and entertaining–words, not often found in the same sentence as ITIL. … Continue reading →

Posted in BMC, ITSM, Technology Trends | Tagged Anthony Orr, BMC, Chris Hadfield, cmdb, David Cannon, ITIL, Pink, Pink 14, Problem-Solving, Remedy, Service Catalog | Leave a comment

Report from BMC’s Exchange

Posted on February 25, 2014 by dick1stark

By Dick Stark BMC’s Exchange, held last Thursday at the Ritz Carlton Hotel in Pentagon City, was well attended by more than 250 customers, prospects, and partners. Sessions held all day covered topics such as Cloud, ITSM, Data Center Automation, and Performance … Continue reading →

Posted in BMC, ITSM, Technology Trends | Tagged BMC, BMC Exchange, ITIL, ITSM, MyIT, Paul Avenant, Remedy, Remedyforce | Leave a comment

No More Boring IT

Posted on February 5, 2014 by dick1stark

By Dick Stark RightStar’s Dan Wilson held a Google Meetup at RightStar last Wednesday to introduce his group to ITIL. In case you don’t know, a Google Meetup is a way like-minded individuals can come together in person to discuss … Continue reading →

Posted in Business Management, ITIL, ITSM | Tagged good practices, ITIL, ITIL Simualtion Training, ITIL Training, Meetups, Remedyforce | 1 Comment

ITIL: A Four-Letter Word?

Posted on October 28, 2013 by dick1stark

By Dick Stark ITIL is what happens when good ideas get absorbed by a bureaucracy and institutionalized and homogenized to a point where they are almost useless. Why is ITIL so obtuse that someone has to ask, “Is rebooting a … Continue reading →

Posted in ITIL, ITSM, Technology Trends | Tagged BMC, Gartner, help desk, ITIL, ITIL Maturity, ITSM, Remedy, Remedyforce | 1 Comment

Simplify, Standardize, and Automate

Posted on August 12, 2013 by dick1stark

“Change is inevitable—except from a vending machine. –Robert C. Gallagher By Dick Stark During our Automation webinar on Wednesday, I described how IT organizations must simplify, standardize, and automate in order to reduce overall costs. Indeed, at the BMC … Continue reading →

Posted in Business Management, ITSM, RightStar | Tagged BBSA, BladeLogic Server Automation, BMC, change management, Configuration Management, ITIL, ITSM, MyIT, virtualization | Leave a comment

Has ITIL Lost its Mojo?

Posted on March 10, 2013 by dick1stark

By Dick Stark Last Thursday, I attended a panel discussion sponsored by the National Capital Area itSMF user group. The topic: DOD IT Service Management Perspective. Kirk Holmes, itSMF founding member led the discussion with representatives from the US Navy, … Continue reading →

Posted in ITIL, ITSM | Tagged cmdb, ITIL, ITIL Maturity, ITSM, itSMF, Process Improvement, Service Catalog, service desk | 2 Comments

What Fed Execs Want From IT

Posted on August 26, 2012 by dick1stark

By Dick Stark A few weeks ago MeriTalk, a Federal IT think tank, commissioned a study entitled, the Customer is Always Right, that focused not on what IT thinks, but what IT’s customers think of IT. Not surprisingly, just 46 … Continue reading →

Posted in ITIL, ITSM, Remedy | Tagged change management, ITIL, ITIL Maturity, ITSM, Process Improvement, Remedy, service desk | Leave a comment