Tag Archives: MyIT

New Optimism for the ITSM Space

Posted on May 12, 2014 by dick1stark

“A rising tide lifts all the boats. And a partnership, by definition, serves both parties…” —-John F. Kennedy By Dick Stark I have three good reasons why I’m more optimistic about the ITSM space than ever before.:  (1) BMC is … Continue reading →

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Remedyforce Winter 14 Update

Posted on March 29, 2014 by dick1stark

By Dick Stark and Wade Wennik What’s new with Remedyforce Winter 14? BMC hosted a Remedyforce Winter 14 preview webinar last week for its customers and partners. Winter 14 adds significant improvements and BMC is making it much easier and … Continue reading →

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Report from BMC’s Exchange

Posted on February 25, 2014 by dick1stark

By Dick Stark BMC’s Exchange, held last Thursday at the Ritz Carlton Hotel in Pentagon City, was well attended by more than 250 customers, prospects, and partners. Sessions held all day covered topics such as Cloud, ITSM, Data Center Automation, and Performance … Continue reading →

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Gartner’s Top Ten for 2013: How Do They Apply to ITSM?

Posted on September 29, 2013 by dick1stark

By Dick Stark Since RightStar supports many mid-size customers, I attended Midsize Enterprise Summit this week held in Phoenix.  More than 200 CIO’s from mid-market firms also attended this event.  (In case you’re wondering, Gartner defines an average mid-market firm … Continue reading →

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Simplify, Standardize, and Automate

Posted on August 12, 2013 by dick1stark

“Change is inevitable—except from a vending machine.             –Robert C. Gallagher By Dick Stark During our Automation webinar on Wednesday, I described how IT organizations must simplify, standardize, and automate in order to reduce overall costs.  Indeed, at the BMC … Continue reading →

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The New Digital Age

Posted on May 9, 2013 by dick1stark

By Dick Stark “I just want to say one word to you. Just one word: Plastics.” –Career advice given to Dustin Hoffman in the movie, “The Graduate” If Ben Braddock (played by Dustin Hoffman) were to graduate in 2013 instead … Continue reading →

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MyIT: Empowering Your End-Users

Posted on April 22, 2013 by dick1stark

By Dick Stark “I’d rather not try our help desk.  I can get what I want from Google.” Sound familiar?  A customer confided this to me after attempting to access her service desk’s automated knowledge base. Oftentimes, the experience that … Continue reading →

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