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Category Archives: Technology Trends
The End of Your Service Help Desk
By Dick Stark Network World reported last Wednesday from the Gartner Infrastructure & Operations Management Summit on Gartner’s “top 10” list of the most significant emerging trends that will impact data centers and information technology used by businesses and government … Continue reading
Posted in BMC, ITSM, RightStar, Technology Trends
Tagged change management, help desk, ITSM, knowledge management, problem management, self-service, service desk
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BMC FootPrints: Three Months Later
By Dick Stark Matt Orend and I spend Wednesday at BMC/FootPrints in Tampa meeting with the sales, support, and management teams. The dust has settled somewhat, it is a new BMC fiscal year, and the FootPrints team, now referred to … Continue reading
Posted in BMC, FootPrints
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The 7 Critical Success Factors of BSM
By Dick Stark RightStar’s sixth annual customer appreciation cruise, held Thursday on the Potomac River in Washington, D.C., drew a large crowd of more than 100. John Richey, Senior Director in the Service Management Office at BMC was the key note … Continue reading
BMC’s Partner Summit Summary
By Dick Stark I attended BMC’s Partner Summit held last week in conjunction with BMC’s sales kickoff. It was a very positive couple of days, not only because RightStar won the BMC Public Sector Partner of the Year award for … Continue reading
Posted in BMC, Technology Trends
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BMC FootPrints at RightStar
By Dick Stark Just this week RightStar held a private webinar for several SDE customers interested in FootPrints, BMC’s new on-premise service desk solution acquired through their recent acquisition of Numara. The customer feedback was positive as FootPrints offers a … Continue reading
Posted in BMC, FootPrints, ITSM
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You Did What?? IT Security at RightStar
By Dick Stark In the past week, RightStar has been asked by two separate customers to certify our internal IT security policy. Both customers are health care organizations concerned about patient personally identifiable information (PII). As an IT consultancy it … Continue reading
Posted in Business Management, RightStar, Technology Trends
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Building a CMDB at NYHHC
By Dick Stark I attended a CMDB session at BMC’s Public Sector Forum two weeks ago hosted by Mark Settle, BMC CIO, and Michael Keil, Assistant Vice President, IT Service Management, NY Health and Hospital Corporation (NYHHC), the largest municipal … Continue reading
Posted in ITSM, RightStar, Technology Trends
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itSMF Speaker Summary: Automate, Consolidate, Simplify
By Dick Stark Last Thursday I attended the itSMF National Capital Local Interest Group meeing in Washington DC. Mike Brown, Director of the Information Technology Services Office at the Department of Homeland Security (DHS) told the group of service management professionals, … Continue reading
Posted in BMC, ITSM
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RightStar at the 2012 BMC Public Sector Forum
By Dick Stark BMC held its annual Public Sector Forum on Wednesday at the Ronald Reagan Center in Washington DC. Chris Wallace, current host of Fox News Sunday and the afternoon keynote speaker, provided a good change of pace to the … Continue reading
Posted in BMC, RightStar
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BMC’s Move to the Mid-Market: What Does it Mean for RightStar?
By Dick Stark Last Monday, BMC announced its intention to acquire Numara Software, maker of FootPrints and Track-IT! for approximately $300M. This gives BMC a 40% market share in the service management space and provides BMC with a full product offering … Continue reading
Posted in BMC, Business Management, RightStar
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