Category Archives: BMC

Everything BMC Related

How to Decide Between BMC and ServiceNow

Posted on August 17, 2014 by dick1stark

By Dick Stark On July 7, Gartner released a report entitled, “How to Decide Between BMC and ServiceNow for ITSM and Beyond.” The report reviewed current offerings from both as they apply to IT Service Support Management (ITSSM) and IT … Continue reading →

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ServiceNow’s Entry into the ITOM Space

Posted on July 15, 2014 by dick1stark

By Dick Stark ServiceNow (SNOW) was in the news again last week for its proposed acquisition of IT Service Dependency Mapping vendor Neebula Systems for $100 million cash. Neebula gives SNOW an ADDM like product offering with its Service Dependency … Continue reading →

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RightStar is the Value

Posted on June 23, 2014 by dick1stark

By Dick Stark “The value used to be in the products and services. With products and services commoditized, the seller becomes the value.  This is a massive shift.” —Mike Schultz and John Doerr, Insight Selling How does RightStar show value?  … Continue reading →

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2014 BMC Partner Forum Summary

Posted on June 12, 2014 by dick1stark

By Dick Stark I attended BMC’s Partner Forum last week in Houston.  It was an upbeat event as BMC continues to perform very well and is starting to make significant ITSM product improvements in its fight against ServiceNow.  What follows … Continue reading →

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Remedyforce: Driving Greater Cost Efficiency

Posted on June 3, 2014 by dick1stark

By Dick Stark I’ve been in the ITSM business since co-founding Evergreen Systems in 1997.  Back then, Evergreen sold and supported a mid-market toolset, DP Umbrella, which eventually begat McAfee Help Desk which begat Magic, which finally became BMC Service … Continue reading →

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Why FootPrints v12 Will be a Real Hit

Posted on May 28, 2014 by dick1stark

By Dick Stark Last Thursday RightStar hosted a BMC Foot-Prints/Service Core v12 Webinar for a large group of SDE, Remedy, FootPrints, and Track-It customers and prospects.  One of the participants emailed, “I’m loving the Footprints 12 demo.   Thoroughly impressed!  You … Continue reading →

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New Optimism for the ITSM Space

Posted on May 12, 2014 by dick1stark

“A rising tide lifts all the boats. And a partnership, by definition, serves both parties…” —-John F. Kennedy By Dick Stark I have three good reasons why I’m more optimistic about the ITSM space than ever before.:  (1) BMC is … Continue reading →

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The Great Debate: SaaS vs. On-Premise

Posted on May 5, 2014 by dick1stark

By Dick Stark RightStar’s eighth annual customer appreciation cruise, held Thursday on the Potomac River in Washington, D.C., drew a large crowd. Stewart Ainsworth, CTO of BMC Federal moderated a panel discussion on SaaS vs. On-Premise, BMC’s  Carrie Anne Mosley, … Continue reading →

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Remedyforce Winter 14 Update

Posted on March 29, 2014 by dick1stark

By Dick Stark and Wade Wennik What’s new with Remedyforce Winter 14? BMC hosted a Remedyforce Winter 14 preview webinar last week for its customers and partners. Winter 14 adds significant improvements and BMC is making it much easier and … Continue reading →

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Remedy vs. Remedy-onDemand

Posted on March 12, 2014 by dick1stark

By Dick Stark I excerpted the following from a government proposal we submitted that required a comparison between Remedy and Remedy OnDemand.  The answer might surprise you… To excel at BSM, Big Government Agency (BGA) must rely heavily on out-of-the-box … Continue reading →

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