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Category Archives: RightStar
Unreasonable Customer Service
By Dick Stark “I believe that the level of priority and the amount of passion and emphasis that must be put towards the customer experience must be, in a word, unreasonable. It must be excessive. It must go beyond the … Continue reading
Posted in BMC, Business Management, RightStar
Tagged AssetCore, BMC, customer satiisfaction, customer service, Grow Regardless, Joe Mechlinski, ScanStar
1 Comment
Your Top 10 Priorities for 2013
By Dick Stark I’ve borrowed ten quotes from CIO Magazine’s President and CEO, Michael Friedenberg and applied them to the business service management and RightStar. Let’s use them to think about your top ten priorities for 2013. 10. “The medium … Continue reading
Posted in Business Management, RightStar
Tagged Big Data, BMC, BSM, CLM, cloud lifecycle management, Process Improvement, Remedy, Remedyforce, service desk
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RightStar’s Social Network Map
By Dick Stark Who is RightStar, anyway? The below Social Network Map tells the story. Thanks to the survey we all completed for the American University study conducted several months ago, RightStar is on the map, at least the social … Continue reading
Posted in Business Management, RightStar, Technology Trends
Tagged Social Media, Social Network Map
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Actionable Analytics and xMatters
By Dick Stark xMatters, formerly AlarmPoint offers alarm/communication management through a relevance engine to capture and provide alerts to what really matters to an organization– whether in supply chain, IT management, or business continuity. RightStar has several new xMatters prospects … Continue reading
Posted in Business Management, RightStar
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RightStar Ethics Award: 1 Year Later
By Dick Stark RightStar applied for the National Capital Business Ethics Award (NCBEA) more than two years ago. This is an annual award presented by the National Capital Chapter of the Society of Financial Service Professionals. The winners are companies … Continue reading
Posted in Business Management, RightStar
Tagged ethics, National Capital Business Ethics Award, NCBEA
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End-User Experience Management
By Dick Stark You’re making a purchase over the web and experience a significant delay… Should you stick it out or go to a competitor’s website? That is the question that BMC’s End User Experience Management (EUEM) guarantees that your … Continue reading
Posted in BMC, Business Management, RightStar
Tagged BMC, bppm, Coradiant, End-User Experience Management, EUEM
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Mobile Device Madness
By Dick Stark In case you missed it, Friday was the official release date of Apple’s new iPhone 5. Apple has sold 244 million iPhones since 2006 and figures on selling 10 million new iPhones over the next several days. … Continue reading
Posted in ITSM, RightStar, Technology Trends
Tagged AirWatch, BMC, MDM, Mobile Device Management
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What We Did on Volunteer Day
By Liz Yost Liz Yost and friends at the first annual Chrome Ride. On Saturday June 2, parents, volunteers, supporters and participants came together at the famous “Rainbow Road Club” in Rippon, WV in support … Continue reading
Posted in RightStar
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20 Mile March Part II
By Dick Stark Last December I wrote about Jim Collins’ latest book Great by Choice where concepts like 10Xers, 20 Mile March, Fire Bullets, then Cannon Balls, and SMaC are introduced. In 2012 RightStar is focusing on 20 Mile Marching … Continue reading
Posted in Business Management, RightStar
Tagged 20 Mile March, Endurance, Great by Choice, Jim Collins
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The End of Your Service Help Desk
By Dick Stark Network World reported last Wednesday from the Gartner Infrastructure & Operations Management Summit on Gartner’s “top 10” list of the most significant emerging trends that will impact data centers and information technology used by businesses and government … Continue reading
Posted in BMC, ITSM, RightStar, Technology Trends
Tagged change management, help desk, ITSM, knowledge management, problem management, self-service, service desk
1 Comment
Dick Stark's Blog 