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Category Archives: Technology Trends
No More Boring IT
By Dick Stark RightStar’s Dan Wilson held a Google Meetup at RightStar last Wednesday to introduce his group to ITIL. In case you don’t know, a Google Meetup is a way like-minded individuals can come together in person to discuss … Continue reading
Posted in Business Management, ITIL, ITSM
Tagged good practices, ITIL, ITIL Simualtion Training, ITIL Training, Meetups, Remedyforce
1 Comment
Living the Dreamforce 2013
By Dick Stark I virtually attended several of the Dreamforce keynotes held this week in San Francisco. Hard to believe but this year’s Dreamforce had 135,000 attendees, making it the largest software conference in the world. Salesforce is now 15 … Continue reading
Posted in BMC, RemedyForce
Tagged BMC, Dreamforce, force.com, Remedyforce, salesforce, service cloud
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ITSM Project Lessons from Obamacare’s Failure to Launch
By Dick Stark CGI Federal recently found itself in a place most companies hope they never appear: the front page of the Washington Post. In that article, senior VP Cheryl Campbell pointed fingers saying that CGI gave the government ample … Continue reading
Posted in Business Management, ITSM, RightStar
Tagged Asset Core, CGI Federal, ITSM, Obamacare, Project Management
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ITIL: A Four-Letter Word?
By Dick Stark ITIL is what happens when good ideas get absorbed by a bureaucracy and institutionalized and homogenized to a point where they are almost useless. Why is ITIL so obtuse that someone has to ask, “Is rebooting a … Continue reading
Posted in ITIL, ITSM, Technology Trends
Tagged BMC, Gartner, help desk, ITIL, ITIL Maturity, ITSM, Remedy, Remedyforce
1 Comment
Gartner’s Top Ten for 2013: How Do They Apply to ITSM?
By Dick Stark Since RightStar supports many mid-size customers, I attended Midsize Enterprise Summit this week held in Phoenix. More than 200 CIO’s from mid-market firms also attended this event. (In case you’re wondering, Gartner defines an average mid-market firm … Continue reading
ServiceNow: No Real Competition?
By Dick Stark “Our customers are actually frustrated because it’s tough to negotiate with a vendor who doesn’t have much competition” — ServiceNow CEO Frank Slootman, reported in The Street, August 2, 2013 ServiceNow (SNOW) is on a roll and … Continue reading
Posted in BMC, ITSM, Remedy, RemedyForce, Technology Trends
Tagged BMC, Remedy, Remedyforce, ServiceNow
2 Comments
Simplify, Standardize, and Automate
“Change is inevitable—except from a vending machine. –Robert C. Gallagher By Dick Stark During our Automation webinar on Wednesday, I described how IT organizations must simplify, standardize, and automate in order to reduce overall costs. Indeed, at the BMC … Continue reading
Posted in Business Management, ITSM, RightStar
Tagged BBSA, BladeLogic Server Automation, BMC, change management, Configuration Management, ITIL, ITSM, MyIT, virtualization
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The Boys in the Boat
By Dick Stark Note: I just finished reading Daniel James Brown’s new book, the Boys in the Boat, about nine Americans and their quest for gold at the 1936 Berlin Olympics. This is a must read, but Warning: the following … Continue reading
Posted in Business Management, RightStar, Technology Trends
Tagged The Boys in the Boar
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Next Generation PMO and Portfolio Management at RightStar
By Nikki Haase Two weeks ago we attended a three-day seminar called “Next Generation PMO and Portfolio Management” at a Project Management Institute (PMI) SeminarsWorld. We had two objectives. We both need the PMI credits, which will help us to … Continue reading
Posted in Business Management, RightStar, Technology Trends
Tagged PMO, Project Management, service management
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IT Service Management in the Cloud
By Dick Stark Last Thursday, I attended a panel discussion sponsored by the National Capital Area itSMF user group. The topic: IT Service Management in the Cloud. Paul Alberti, from FEMA’s Office of the CIO, led the discussion with representatives … Continue reading
Posted in BMC, ITSM, Technology Trends
Tagged BMC, Cherwell, FootPrints, ITSM, Remedy, Remedyforce, ServiceNow
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