Category Archives: BMC

Everything BMC Related

The End of Your Service Help Desk

Posted on June 10, 2012 by dick1stark

By Dick Stark Network World reported last Wednesday from the Gartner Infrastructure & Operations Management Summit on Gartner’s “top 10” list of the most significant emerging trends that will impact data centers and information technology used by businesses and government … Continue reading →

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BMC FootPrints: Three Months Later

Posted on May 29, 2012 by dick1stark

By Dick Stark Matt Orend and I spend Wednesday at BMC/FootPrints in Tampa meeting with the sales, support, and management teams.  The dust has settled somewhat, it is a new BMC fiscal year, and the FootPrints team, now referred to … Continue reading →

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BMC’s Partner Summit Summary

Posted on April 30, 2012 by dick1stark

By Dick Stark I attended BMC’s Partner Summit held last week in conjunction with BMC’s sales kickoff. It was a very positive couple of days, not only because RightStar won the BMC Public Sector Partner of the Year award for … Continue reading →

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BMC FootPrints at RightStar

Posted on March 26, 2012 by dick1stark

By Dick Stark Just this week RightStar held a private webinar for several SDE customers interested in FootPrints, BMC’s new on-premise service desk solution acquired through their recent acquisition of Numara. The customer feedback was positive as FootPrints offers a … Continue reading →

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itSMF Speaker Summary: Automate, Consolidate, Simplify

Posted on February 20, 2012 by dick1stark

By Dick Stark Last Thursday I attended the itSMF National Capital Local Interest Group meeing in Washington DC. Mike Brown, Director of the Information Technology Services Office at the Department of Homeland Security (DHS) told the group of service management professionals, … Continue reading →

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RightStar at the 2012 BMC Public Sector Forum

Posted on February 12, 2012 by dick1stark

By Dick Stark BMC held its annual Public Sector Forum on Wednesday at the Ronald Reagan Center in Washington DC. Chris Wallace, current host of Fox News Sunday and the afternoon keynote speaker, provided a good change of pace to the … Continue reading →

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BMC’s Move to the Mid-Market: What Does it Mean for RightStar?

Posted on February 5, 2012 by dick1stark

By Dick Stark Last Monday, BMC announced its intention to acquire Numara Software, maker of FootPrints and Track-IT! for approximately $300M. This gives BMC a 40% market share in the service management space and provides BMC with a full product offering … Continue reading →

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My 2012 Top Ten List for BMC/Business Service Management

Posted on January 9, 2012 by dick1stark

As we end 2011, a transitional year in the business service management/BMC space, what can we take from 2011 and apply towards 2012? Plenty!  Here are my top 10 current focus areas.  10. Business Intelligence. Although both SDE and Remedy … Continue reading →

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BMC Podcast Summary

Posted on December 13, 2011 by dick1stark

By Dick Stark I spent last Thursday afternoon at BMC in the BMC TV studio video recording two RightStar overviews, one for the BMC partner website and another for a future BMC TV release.  I also did a short podcast … Continue reading →

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Summarizing BMC’s Partner Summit

Posted on April 23, 2011 by dick1stark

Phil Cooke, RightStar’s VP Federal, and I attended BMC’s Partner Summit held last week prior to BMC’s worldwide sales kickoff. It was a very positive couple of days, not only because RightStar won the BMC Public Sector Partner of the … Continue reading →

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