Author Archives: dick1stark

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About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).

RightStar’s Social Network Map

Posted on December 3, 2012 by dick1stark

By Dick Stark Who is RightStar, anyway? The below Social Network Map tells the story.  Thanks to the survey we all completed for the American University study conducted several months ago, RightStar is on the map, at least the social … Continue reading →

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Actionable Analytics and xMatters

Posted on November 20, 2012 by dick1stark

By Dick Stark xMatters, formerly AlarmPoint offers alarm/communication management through a relevance engine to capture and provide alerts to what really matters to an organization– whether in supply chain, IT management, or  business continuity.  RightStar has several new xMatters prospects … Continue reading →

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The Demise of Legacy Software Companies

Posted on November 13, 2012 by dick1stark

By Dick Stark Thanks to the boom in SaaS computing, Venture Capitalist Jim Goetz of Sequoia recently discussed the coming demise of legacy software companies.  “The business model, thanks to Salesforce’s Marc Benioff, is now a weapon for all of … Continue reading →

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Service Catalog: the Cornerstone of IT

Posted on November 5, 2012 by dick1stark

By Dick Stark On Wednesday more than 100 people attended RightStar’s “What’s New in BMC Remedy ITSM 8.0,” webinar led by Solutions Consultant, Roger East.  Just like the BMC service request module is now the cornerstone of Remedy 8.0, so … Continue reading →

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BSM’s Value Proposition

Posted on October 29, 2012 by dick1stark

By Dick Stark RightStar’s mission is to be our client’s expert advisor in the Business Service Management (BSM) space.  Additionally, it’s to return value back to our clients in terms of the investment they make in BSM products and services.  … Continue reading →

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RightStar Ethics Award: 1 Year Later

Posted on October 22, 2012 by dick1stark

By Dick Stark RightStar applied for the National Capital Business Ethics Award (NCBEA) more than two years ago.  This is an annual award presented by the National Capital Chapter of the Society of Financial Service Professionals. The winners are companies … Continue reading →

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BMC’s ITSM Launch Event

Posted on October 14, 2012 by dick1stark

By Dick Stark Are you ready for a revolution? This is an opportunity for solutions that will revitalize the ITSM space, help IT be more relevant, and get people excited again about what’s possible. So proclaimed Paul Avenant, President of … Continue reading →

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End-User Experience Management

Posted on October 7, 2012 by dick1stark

By Dick Stark You’re making a purchase over the web and experience a significant delay… Should you stick it out or go to a competitor’s website? That is the question that BMC’s End User Experience Management (EUEM) guarantees that your … Continue reading →

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Mobile Device Madness

Posted on September 24, 2012 by dick1stark

By Dick Stark In case you missed it, Friday was the official release date of Apple’s new iPhone 5.  Apple has sold 244 million iPhones since 2006 and figures on selling 10 million new iPhones over the next several days. … Continue reading →

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What Customers Really Think about Sales and Marketing

Posted on September 17, 2012 by dick1stark

By Dick Stark Last week I tuned into an IDC webinar, “The IT Buyer Speaks: What Do Customers Really Think about Your Marketing Techniques and Sales Teams.” I was interested because we spend nearly as much time on sales and … Continue reading →

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