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Tag Archives: BMC
Mobile Device Madness
By Dick Stark In case you missed it, Friday was the official release date of Apple’s new iPhone 5. Apple has sold 244 million iPhones since 2006 and figures on selling 10 million new iPhones over the next several days. … Continue reading
Posted in ITSM, RightStar, Technology Trends
Tagged AirWatch, BMC, MDM, Mobile Device Management
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Gartner’s New ITSSM Magic Quadrant
By Dick Stark In November 2010, BMC climbed to the top of the mountain, the pinnacle of IT’s holiest of holy places, the upper right corner of the IT Service Desk Gartner Magic Quadrant. And when they looked around, they … Continue reading
Posted in BMC, ITSM, Remedy
Tagged BMC, help desk, IT service support management tools, ITIL Maturity, ITSM, ITSSM, Remedy
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Simplicity and Service Management
By Dick Stark “Simplicity is the ultimate sophistication.” -Leonardo Da Vinci Several weeks ago, CIO Magazine’s cover story, In Search of Simplicity, detailed how complex IT has become. Between private and public clouds, mobility, BYOD, social media, Big Data, security, … Continue reading
Posted in BMC, FootPrints, ITSM, Remedy, RemedyForce
Tagged application consolidation, BMC, FootPrints, ITSM, Remedy, Remedyforce, Service Request Management, virtualization
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Morning at the Newseuem
By Dick Stark RightStar and BMC held a seminar last week at the Newseum in Washington, DC to discuss trends in ITSM and the new version of Remedy 8 to be released next quarter. The speaker was Doug Mueller, Remdy … Continue reading
Posted in BMC, Remedy
Tagged BMC, cmdb, Doug Meuller, help desk, Remedy, service desk, Service Request Management
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The End of Solution Selling
By Dick Stark It’s the end of traditional solution selling. Customers are increasingly circumventing reps; they’re using publicly available information to diagnose their own needs and turning to sophisticated procurement departments and third party purchasing consultants to help them extract … Continue reading
RightStar’s PKI Solution
By Dick Stark You arrive at work to begin the day and logon to Windows using your CAC card. But before you can get into Remedy you enter a password and hope that password didn’t change the day before. Later, … Continue reading
The 7 Critical Success Factors of BSM
By Dick Stark RightStar’s sixth annual customer appreciation cruise, held Thursday on the Potomac River in Washington, D.C., drew a large crowd of more than 100. John Richey, Senior Director in the Service Management Office at BMC was the key note … Continue reading
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