Author Archives: dick1stark

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About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).

The Power of Habit

Posted on May 21, 2012 by dick1stark

By Dick Stark As is my habit, I frequently browse the business bestseller list on Amazon, on the lookout for the latest fad or idea.  What’s been near the top for the past several months is The Power of Habit, … Continue reading →

Posted in Business Management, RightStar | Tagged , | 1 Comment

The 7 Critical Success Factors of BSM

Posted on May 6, 2012 by dick1stark

By Dick Stark RightStar’s sixth annual customer appreciation cruise, held Thursday on the Potomac River in Washington, D.C., drew a large crowd of more than 100. John Richey, Senior Director in the Service Management Office at BMC was the key note … Continue reading →

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BMC’s Partner Summit Summary

Posted on April 30, 2012 by dick1stark

By Dick Stark I attended BMC’s Partner Summit held last week in conjunction with BMC’s sales kickoff. It was a very positive couple of days, not only because RightStar won the BMC Public Sector Partner of the Year award for … Continue reading →

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Ethics at RightStar: Six Months Later

Posted on April 15, 2012 by dick1stark

By Dick Stark Now that the afterglow of our National Capital Business Ethics award is starting to dim, it’s more important than ever to continue down our path of sound principles based upon integrity and corporate citizenship.  And as an … Continue reading →

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The Joy of Running

Posted on April 9, 2012 by dick1stark

By Dick Stark “Old age and treachery will always overcome youth and skill!” – Waylon Jennings At least I thought that would be the case when my 24 year old daughter informed me that she too was signed up for … Continue reading →

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BMC FootPrints at RightStar

Posted on March 26, 2012 by dick1stark

By Dick Stark Just this week RightStar held a private webinar for several SDE customers interested in FootPrints, BMC’s new on-premise service desk solution acquired through their recent acquisition of Numara. The customer feedback was positive as FootPrints offers a … Continue reading →

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You Did What?? IT Security at RightStar

Posted on March 19, 2012 by dick1stark

By Dick Stark In the past week, RightStar has been asked by two separate customers to certify our internal IT security policy.  Both customers are health care organizations concerned about patient personally identifiable information (PII).  As an IT consultancy it … Continue reading →

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What can RightStar Learn from Stanford Football?

Posted on March 12, 2012 by dick1stark

By Dick Stark As a Stanford alumnus I follow Stanford sports very closely and for the last few years it has been great fun being a Stanford football fan. With the NFL annual combine a couple of weeks ago, Andrew … Continue reading →

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Building a CMDB at NYHHC

Posted on February 27, 2012 by dick1stark

By Dick Stark I attended a CMDB session at BMC’s Public Sector Forum two weeks ago hosted by Mark Settle, BMC CIO, and Michael Keil, Assistant Vice President, IT Service Management, NY Health and Hospital Corporation (NYHHC), the largest municipal … Continue reading →

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itSMF Speaker Summary: Automate, Consolidate, Simplify

Posted on February 20, 2012 by dick1stark

By Dick Stark Last Thursday I attended the itSMF National Capital Local Interest Group meeing in Washington DC. Mike Brown, Director of the Information Technology Services Office at the Department of Homeland Security (DHS) told the group of service management professionals, … Continue reading →

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