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Category Archives: ITIL
Has ITIL Lost its Mojo?
By Dick Stark Last Thursday, I attended a panel discussion sponsored by the National Capital Area itSMF user group. The topic: DOD IT Service Management Perspective. Kirk Holmes, itSMF founding member led the discussion with representatives from the US Navy, … Continue reading
Posted in ITIL, ITSM
Tagged cmdb, ITIL, ITIL Maturity, ITSM, itSMF, Process Improvement, Service Catalog, service desk
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What Fed Execs Want From IT
By Dick Stark A few weeks ago MeriTalk, a Federal IT think tank, commissioned a study entitled, the Customer is Always Right, that focused not on what IT thinks, but what IT’s customers think of IT. Not surprisingly, just 46 … Continue reading
Posted in ITIL, ITSM, Remedy
Tagged change management, ITIL, ITIL Maturity, ITSM, Process Improvement, Remedy, service desk
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The End of Solution Selling
By Dick Stark It’s the end of traditional solution selling. Customers are increasingly circumventing reps; they’re using publicly available information to diagnose their own needs and turning to sophisticated procurement departments and third party purchasing consultants to help them extract … Continue reading
ITIL in the Cloud
By Nikki Haase, Director Process Consulting and Training, RightStar I have been asked about the implications of the cloud for ITIL. How do we implement ITIL in the cloud? How do we use the ITIL framework to manage the cloud? … Continue reading
Posted in ITIL, Technology Trends
1 Comment
R.I.P.: IT Value
“CIO’s must change the conversation. IT value is dead. Business outcomes are real and the only measure of IT worth.” Stephanie Overby, CIO Magazine, May 15, 2011 In case you missed the cover story from the latest issue of … Continue reading
Posted in ITIL, ITSM
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CMDB/CMS: Still the Center of your IT Universe?
RightStar’s prospects and new customers often tell us that they know exactly where all their IT assets are located. Later, when our consultants get on site, we find out that just isn’t the case. Normally we find disparate home grown … Continue reading
Posted in ITIL, ITSM
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Five Myths of ITIL Certification
Last week, Nikki Haase, RightStar’s Director of Process Consulting and Training, led a three-day ITIL v3 Foundation Certification class at our new RightStar HQ training facility. Comprised of 13 customers and 3 RightStar employees, the class proved to be an … Continue reading
Posted in ITIL, ITSM
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