Author Archives: dick1stark

Unknown's avatar

About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).

From Transactional to Transformational

Posted on May 1, 2011 by dick1stark

“Transformational” was the latest buzzword at BMC’s Partner Summit held two weeks ago. Ken Berryman, BMC SVP Corporate Strategy and Development, explained that BMC’s new strategy is “ to achieve transformational growth by driving a winning strategy aligned across BMC … Continue reading →

Posted in RightStar | Leave a comment

Summarizing BMC’s Partner Summit

Posted on April 23, 2011 by dick1stark

Phil Cooke, RightStar’s VP Federal, and I attended BMC’s Partner Summit held last week prior to BMC’s worldwide sales kickoff. It was a very positive couple of days, not only because RightStar won the BMC Public Sector Partner of the … Continue reading →

Posted in BMC, Technology Trends | Leave a comment

Volunteers live longer

Posted on April 18, 2011 by dick1stark

You’ve probably heard someone who’s volunteered their services for a charitable cause say they got more out of it than they gave. That may be hard for some to believe but it’s true! According to The Corporation for National and … Continue reading →

Posted in Business Management, RightStar | Leave a comment

Born to run

Posted on April 9, 2011 by dick1stark

“We run when we’re scared, we run when we’re ecstatic, we run away from our problems and run around for a good time.” – Christopher McDougall, Born to Run Yes, I believe we are born to run, and in case … Continue reading →

Posted in RightStar | Leave a comment

Making Self-Service mission-critical

Posted on March 26, 2011 by dick1stark

This month, 80 people attended RightStar’s MagicPortal live webinar. This is an astounding turnout for a topic that’s been around for some time, namely IT self-service, and doesn’t usually garner much excitement. What’s happening is that IT organizations are realizing … Continue reading →

Posted in Business Management, RightStar | Leave a comment

Taking the Madness out of March

Posted on March 20, 2011 by dick1stark

Since I grew up in Spokane, Washington, my favorite pastime in March is watching the Gonzaga University basketball team advance in the NCAA tournament. Over the last decade or so, Gonzaga has earned a reputation as a small school that … Continue reading →

Posted in RightStar | Leave a comment

Achieving Rapid Results at RightStar

Posted on March 12, 2011 by dick1stark

In response to the cry for a simplified and speedier implementation process, BMC Software rolled out its Rapid Results implementation methodology several years ago. The premise was simple: by implementing all modules at once versus installing each independently, it was … Continue reading →

Posted in Business Management, RightStar | Leave a comment

What makes RightStar better?

Posted on March 5, 2011 by dick1stark

I have often described RightStar as an IT Consultancy and BMC Solutions Provider focused exclusively in the Business Service Management space. The question is, however, what sets RightStar apart from other ITSM Service and Solutions Providers? At a recent Management … Continue reading →

Posted in RightStar | 1 Comment

Seeing bright spots

Posted on February 27, 2011 by dick1stark

During a recent all-hands meeting here at RightStar, I encouraged the staff to view change not as an instigator of problems but as a creator of opportunity. It’s human nature to find comfort in the familiar but unless you’re willing … Continue reading →

Posted in RightStar | Leave a comment

Think of it as your Portable Service Desk

Posted on February 19, 2011 by dick1stark

MagicMobile v3.0 was released this week, thanks to the hard work of Brett Winston and Sai Kodali. It’s a software add-on developed by RightStar that provides access to BMC Service Desk Express via most wireless devices. Version 3.0 boasts a … Continue reading →

Posted in ITSM, Technology Trends | Leave a comment