Category Archives: ServiceNow

Report from Engage 2015

By Dick Stark BMC’s annual user group conference, Engage, wound down last Friday in Las Vegas. Attendance was up this year by 15% with more than 2000 customers, partners, and BMC employees in attendance. Nancy Donnelly and I presented: Remedyforce, … Continue reading

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Report from Remedy 9 User Group Meeting

By Dick Stark Last Thursday, RightStar held its fourth annual Remedy User Group Meeting. Held at the GSA Regional Office Building in DC, bmc discussed new Remedy features like Smart IT as well as the Remedy Roadmap. It was a … Continue reading

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ServiceNow’s Knowledge 15 Event

By Dick Stark This past week, ServiceNow held its annual Knowledge event, attracting more than 9000 attendees.  I tuned in to the live webcast, which was keynoted by ServiceNow CEO and President, Frank Slootman. What’s the next big thing?  The … Continue reading

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BMC, Still the Market Leader

By Dick Stark In case you haven’t seen the August 25, 2014, Gartner Magic Quadrant for IT Service Support Management Tools, report, Remedy has remained in IT’s holiest of holy places, the upper right corner.  However, the top spot now … Continue reading

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How to Decide Between BMC and ServiceNow

By Dick Stark On July 7, Gartner released a report entitled, “How to Decide Between BMC and ServiceNow for ITSM and Beyond.” The report reviewed current offerings from both as they apply to IT Service Support Management (ITSSM) and IT … Continue reading

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ServiceNow’s Entry into the ITOM Space

By Dick Stark ServiceNow (SNOW) was in the news again last week for its proposed acquisition of IT Service Dependency Mapping vendor Neebula Systems for $100 million cash. Neebula gives SNOW an ADDM like product offering with its Service Dependency … Continue reading

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