Category Archives: Business Management

End-User Experience Management

Posted on October 7, 2012 by dick1stark

By Dick Stark You’re making a purchase over the web and experience a significant delay… Should you stick it out or go to a competitor’s website? That is the question that BMC’s End User Experience Management (EUEM) guarantees that your … Continue reading →

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What Customers Really Think about Sales and Marketing

Posted on September 17, 2012 by dick1stark

By Dick Stark Last week I tuned into an IDC webinar, “The IT Buyer Speaks: What Do Customers Really Think about Your Marketing Techniques and Sales Teams.” I was interested because we spend nearly as much time on sales and … Continue reading →

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20 Mile March Part II

Posted on July 2, 2012 by dick1stark

By Dick Stark Last December I wrote about Jim Collins’ latest book Great by Choice where concepts like 10Xers, 20 Mile March, Fire Bullets, then Cannon Balls, and SMaC are introduced.  In 2012 RightStar is focusing on 20 Mile Marching … Continue reading →

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The Power of Habit

Posted on May 21, 2012 by dick1stark

By Dick Stark As is my habit, I frequently browse the business bestseller list on Amazon, on the lookout for the latest fad or idea.  What’s been near the top for the past several months is The Power of Habit, … Continue reading →

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Ethics at RightStar: Six Months Later

Posted on April 15, 2012 by dick1stark

By Dick Stark Now that the afterglow of our National Capital Business Ethics award is starting to dim, it’s more important than ever to continue down our path of sound principles based upon integrity and corporate citizenship.  And as an … Continue reading →

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You Did What?? IT Security at RightStar

Posted on March 19, 2012 by dick1stark

By Dick Stark In the past week, RightStar has been asked by two separate customers to certify our internal IT security policy.  Both customers are health care organizations concerned about patient personally identifiable information (PII).  As an IT consultancy it … Continue reading →

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What can RightStar Learn from Stanford Football?

Posted on March 12, 2012 by dick1stark

By Dick Stark As a Stanford alumnus I follow Stanford sports very closely and for the last few years it has been great fun being a Stanford football fan. With the NFL annual combine a couple of weeks ago, Andrew … Continue reading →

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BMC’s Move to the Mid-Market: What Does it Mean for RightStar?

Posted on February 5, 2012 by dick1stark

By Dick Stark Last Monday, BMC announced its intention to acquire Numara Software, maker of FootPrints and Track-IT! for approximately $300M. This gives BMC a 40% market share in the service management space and provides BMC with a full product offering … Continue reading →

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How to Build a Service Catalog

Posted on January 31, 2012 by dick1stark

By Dick Stark On Wednesday 160 people attended RightStar’s “How to Build an ITIL Compliant Service Catalog,” led by Solutions Consultant, Ron Hill.  This was our best turnout ever for a RightStar webinar and it underscores the importance of a … Continue reading →

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Penn State Scandal: A Matter of Ethics and Morals

Posted on November 21, 2011 by dick1stark

  Editor’s Note: As many of you know, I encourage guest contributors to the Weekly Star (and my Blog).  Here is an article written by RightStar Senior Systems Consultant, Leo Garcia to encourage good ethics and values.  Leo is a … Continue reading →

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