Author Archives: dick1stark

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About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).

Five Myths of ITIL Certification

Posted on February 13, 2011 by dick1stark

Last week, Nikki Haase, RightStar’s Director of Process Consulting and Training, led a three-day ITIL v3 Foundation Certification class at our new RightStar HQ training facility. Comprised of 13 customers and 3 RightStar employees, the class proved to be an … Continue reading →

Posted in ITIL, ITSM | Leave a comment

Do The Right Thing

Posted on January 29, 2011 by dick1stark

Recently, I received a phone call from a Remedy developer who works for a large systems integrator. He had been on a project that RightStar was involved with and, although we had finished with the job, we were working on … Continue reading →

Posted in Business Management, RightStar | Leave a comment

A Day In The Life Of A President

Posted on January 23, 2011 by dick1stark

A day in the life of this president, to be more precise, was a busy one on Tuesday. I spent the day on the road, traveling through Virginia and visiting customer sites to see what RightStar is accomplishing in the … Continue reading →

Posted in RightStar | Leave a comment

American Freak Show

Posted on January 16, 2011 by dick1stark

At the BMC Public Sector Forum in Washington, D.C. on Thursday, I introduced the afternoon keynote speaker, Willie Geist. Willie is the host of “Way Too Early with Willie Geist” on MSNBC and the co-host of “Morning Joe with Joe … Continue reading →

Posted in RightStar | Leave a comment

Make a Commitment in 2011

Posted on January 9, 2011 by dick1stark

“When you truly commit in your life you start receiving more than you imagine.” – Jeff Bridges If you haven’t seen the recently released movie “True Grit,” it’s well worth watching. Jeff Bridges plays tough U.S. Marshal Rooster Cogburn in … Continue reading →

Posted in RightStar | Leave a comment

Three Customer Stories

Posted on December 20, 2010 by dick1stark

 I had the opportunity to introduce several BMC speakers at the CSC 2010 Transformation Conference held last week in Crystal City.  This is an annual partner conference to promote and review CSC’s Transportation Security Agency multibillion dollar ITIP contract.  BMC … Continue reading →

Posted in Business Management, RightStar | Leave a comment

Adding Value to Your Service Desk

Posted on December 12, 2010 by dick1stark

As a result of the economic slowdown, many IT organizations have seen their budgets drop by as much as twenty percent, with the overused mantra of “do more with less,” continuing to ring loudly in the halls. Oftentimes the service … Continue reading →

Posted in ITSM, Technology Trends | Leave a comment

The 25 Sales Habits of Highly Successful Salespeople

Posted on December 4, 2010 by dick1stark

Note: The following was published yesterday in RightStar’s employee newsletter, The Weekly Star. At RightStar we are all in sales. We may not all be on a commission plan, but we all share responsibility for business development from both new … Continue reading →

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Report from the BMC Partner Summit

Posted on November 22, 2010 by dick1stark

Last week I attended a two-day partner summit at BMC headquarters in Houston. RightStar was one of twenty global partners invited, and one of only five based in North America. Not only did I pick up RightStar’s award for Top … Continue reading →

Posted in BMC, Technology Trends | Leave a comment

RightStar All Hands Meeting Summary

Posted on November 14, 2010 by dick1stark

As I reported in our company all-hands meeting on Friday, this is an exciting time to be at RightStar. Our total revenue through September has already exceeded our revenue for all of 2009. The backlog of Remedy service jobs is … Continue reading →

Posted in Business Management, RightStar | 1 Comment