RightStar All Hands Meeting Summary

As I reported in our company all-hands meeting on Friday, this is an exciting time to be at RightStar. Our total revenue through September has already exceeded our revenue for all of 2009. The backlog of Remedy service jobs is at an all-time high, with several jobs unable to start due to a shortage of RightStar Remedy consultants. The best news is that some new areas that we’ve invested in, Service Assurance and ITBM, now have service backlogs.

It’s not just BMC redirects that are hot. We also won several large direct Remedy ITSM jobs with the Government. These are full scale ITSM Suite implementations that are very visible to BMC and the customer. I’m confident that they will be successful.

Our Service Assurance team had big wins with nlyte at a DOD account, ProactiveNet and ADDM at a civilian agency account, ProactiveNet and BladeLogic at a DOD account, and ProactiveNet at a DOD account. We also start our first ITBM job, with a large Health Care organization, later this month.

At the BMC Partner Summit held in Houston, RightStar received an award for most BMC pupblic sector business. Additionally, RightStar received good publicity there for two ServiceDesk on Force.com (SDoF) jobs, Iron Bow and Calvert, that we’re currently working. We also started the process workshops last week for our first Remedy on Demand (RoD) project.

RightStar’s strategy moving forward is to continue to focus in the following areas: transform Remedy accounts to state of the art ITSM; Remedy OnDemand; SDE on-premise, especially APM; SD on Force; process consulting, especially around BSM and service desk consolidation; and Service Assurance. Additionally, we’ll continue to look for opportunities in areas including; ITBM; nlyte; RightStar internal products; and Dundas Dashboard.

About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).
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1 Response to RightStar All Hands Meeting Summary

  1. Chad Gailey says:

    I could not be happier for you and all the great folks at RightStar! Congrants on another revenue breaking year.

    Chad Gailey

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