A Day In The Life Of A President

A day in the life of this president, to be more precise, was a busy one on Tuesday. I spent the day on the road, traveling through Virginia and visiting customer sites to see what RightStar is accomplishing in the field.

Sculpture of the DTRA seal at Ft. Belvoir, VA

My first stop was the Defense Threat Reduction Agency (DTRA) at Ft. Belvoir. RightStar has teamed with BMC Software and Lockheed Martin to implement a Remedy-based Incident, Problem, and Knowledge Management system at DTRA. This new system is replacing the agency’s existing HEAT system and all is going as scheduled. At DTRA, we successfully implemented RightStar’s CAC PKI Integration Solution for the first time on Remedy version 7.6, a proud accomplishment.

My next stop was Langley Air Force Base where we just kicked off a Remedy Incident and Problem Management job. This is also a HEAT replacement and I’m happy to report that the project is off to a great start.

Leaving Langley, I traveled to Norfolk to visit one of our healthcare customers. They are in the process of merging all their service management needs into one BMC Service Desk Express (SDE) system, thereby pulling the plug on their old HP Service Desk system (formerly Peregrine). During times of change like this, it can be a challenge for users to accept new workflow and processes. As the hired experts, we need to demonstrate the many benefits of the new system so users will see that change can be a good thing.

Finally, I had the pleasure of enjoying dinner with several RightStar consultants in the field. I was updated on our progress at Joint Forces Command in Norfolk where we’re finishing up a full-fledged Remedy Incident, Problem, and Change Management upgrade. We’ve exceeded our customer’s expectations with this job, something RightStar endeavors to achieve on a daily basis with every customer.

The ability to deliver a solution that truly meets our customers’ needs is the foundation of our success. My trip on Tuesday confirmed that RightStar’s foundation is as solid as ever.

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About dick1stark

I am the President, CEO, and founder of RightStar Systems, a leading IT consultancy and BMC Software Solution Provider and Atlassian Expert Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. Finally, in 2016, BMC selected RightStar as its 2015 Supplier of the Year for its consulting partnership and excellence in service delivery. Dick is a graduate of Stanford University and a Project Management Professional (PMP).
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