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Tag Archives: IT service support management tools
Gartner’s New ITSSM Magic Quadrant
By Dick Stark In November 2010, BMC climbed to the top of the mountain, the pinnacle of IT’s holiest of holy places, the upper right corner of the IT Service Desk Gartner Magic Quadrant. And when they looked around, they … Continue reading
Posted in BMC, ITSM, Remedy
Tagged BMC, help desk, IT service support management tools, ITIL Maturity, ITSM, ITSSM, Remedy
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