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Category Archives: ITSM
BMC FootPrints: Three Months Later
By Dick Stark Matt Orend and I spend Wednesday at BMC/FootPrints in Tampa meeting with the sales, support, and management teams. The dust has settled somewhat, it is a new BMC fiscal year, and the FootPrints team, now referred to … Continue reading
Posted in BMC, FootPrints
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BMC’s Partner Summit Summary
By Dick Stark I attended BMC’s Partner Summit held last week in conjunction with BMC’s sales kickoff. It was a very positive couple of days, not only because RightStar won the BMC Public Sector Partner of the Year award for … Continue reading
Posted in BMC, Technology Trends
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BMC FootPrints at RightStar
By Dick Stark Just this week RightStar held a private webinar for several SDE customers interested in FootPrints, BMC’s new on-premise service desk solution acquired through their recent acquisition of Numara. The customer feedback was positive as FootPrints offers a … Continue reading
Posted in BMC, FootPrints, ITSM
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Building a CMDB at NYHHC
By Dick Stark I attended a CMDB session at BMC’s Public Sector Forum two weeks ago hosted by Mark Settle, BMC CIO, and Michael Keil, Assistant Vice President, IT Service Management, NY Health and Hospital Corporation (NYHHC), the largest municipal … Continue reading
Posted in ITSM, RightStar, Technology Trends
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itSMF Speaker Summary: Automate, Consolidate, Simplify
By Dick Stark Last Thursday I attended the itSMF National Capital Local Interest Group meeing in Washington DC. Mike Brown, Director of the Information Technology Services Office at the Department of Homeland Security (DHS) told the group of service management professionals, … Continue reading
Posted in BMC, ITSM
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RightStar at the 2012 BMC Public Sector Forum
By Dick Stark BMC held its annual Public Sector Forum on Wednesday at the Ronald Reagan Center in Washington DC. Chris Wallace, current host of Fox News Sunday and the afternoon keynote speaker, provided a good change of pace to the … Continue reading
Posted in BMC, RightStar
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BMC’s Move to the Mid-Market: What Does it Mean for RightStar?
By Dick Stark Last Monday, BMC announced its intention to acquire Numara Software, maker of FootPrints and Track-IT! for approximately $300M. This gives BMC a 40% market share in the service management space and provides BMC with a full product offering … Continue reading
Posted in BMC, Business Management, RightStar
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My 2012 Top Ten List for BMC/Business Service Management
As we end 2011, a transitional year in the business service management/BMC space, what can we take from 2011 and apply towards 2012? Plenty! Here are my top 10 current focus areas. 10. Business Intelligence. Although both SDE and Remedy … Continue reading
Posted in BMC, ITSM
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BMC Podcast Summary
By Dick Stark I spent last Thursday afternoon at BMC in the BMC TV studio video recording two RightStar overviews, one for the BMC partner website and another for a future BMC TV release. I also did a short podcast … Continue reading
Posted in BMC
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RightStar Report from the AFCEA Cloud Symposium
By Dick Stark I attended the AFCEA Cloud Computing Technology Symposium in Washington, D.C. this week where RightStar was one of the small business sponsors. The objective was to update industry on the progress made to date by Government Agencies … Continue reading
Posted in ITSM, Technology Trends
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Dick Stark's Blog 