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Category Archives: RightAnswers
Knowledge Centered Support
By Dick Stark On Wednesday, RightStar and RightAnswers hosted a webinar, How Knowledge-Centered Support (KCS) Methodology Can Empower Your Service Organization. This “mini-class” described the methodology behind KCS and the value that good knowledge management (KM) provides. Most eye-opening was … Continue reading
Posted in ITSM, RightAnswers, RightStar
Tagged ITSM, KCS, KM, Knowledge Centered Support, knowledge management, RightAnswers, service desk
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