Category Archives: Technology Trends

What End-Users Want from VARs

Posted on January 16, 2012 by dick1stark

By Dick Stark Vertical Systems Reseller(VSR) Magazine annually surveys end-users to determine their top needs, wants, and selection criteria from their respective Value Added Reseller (VAR) or Solution Providers.  While RightStar strives to always provide the best possible solution that … Continue reading →

Posted in RightStar, Technology Trends | Leave a comment

My 2012 Top Ten List for BMC/Business Service Management

Posted on January 9, 2012 by dick1stark

As we end 2011, a transitional year in the business service management/BMC space, what can we take from 2011 and apply towards 2012? Plenty!  Here are my top 10 current focus areas.  10. Business Intelligence. Although both SDE and Remedy … Continue reading →

Posted in BMC, ITSM | Leave a comment

BMC Podcast Summary

Posted on December 13, 2011 by dick1stark

By Dick Stark I spent last Thursday afternoon at BMC in the BMC TV studio video recording two RightStar overviews, one for the BMC partner website and another for a future BMC TV release.  I also did a short podcast … Continue reading →

Posted in BMC | Leave a comment

RightStar Report from the AFCEA Cloud Symposium

Posted on November 12, 2011 by dick1stark

By Dick Stark I attended the AFCEA Cloud Computing Technology Symposium in Washington, D.C. this week where RightStar was one of the small business sponsors.  The objective was to update industry on the progress made to date by Government Agencies … Continue reading →

Posted in ITSM, Technology Trends | Leave a comment

Two Big ITSM Ideas

Posted on September 19, 2011 by dick1stark

By Dick Stark This past week MeriTalk, a government IT think tank presented its first annual Merit Awards, an award: challenging the world to come forth with ideas on how to use IT to improve the quality of government. The … Continue reading →

Posted in ITSM | Leave a comment

Four IT Public Sector Challenges

Posted on August 29, 2011 by dick1stark

By Dick Stark On Friday, I was interviewed by BMC’s Senior Strategic Marketing Manager for an upcoming BMC thought leadership article. The topic: Top IT Leadership Challenges in the Public Sector.  I selected the below four challenges. Here’s a summary of … Continue reading →

Posted in ITSM, Technology Trends | Leave a comment

RightStar Does BCO

Posted on August 22, 2011 by dick1stark

By Dick Stark Last week RightStar kicked off its first BMC Capacity Optimization (BCO) implementation at a financial services organization where we’ve previously assisted with Remedy on Demand, BladeLogic Service Automation, and ProactiveNet. At the kickoff, I pointed out that … Continue reading →

Posted in Business Management, RightStar, Technology Trends | Leave a comment

Social Entrepreneurship and Green IT

Posted on June 25, 2011 by dick1stark

Do all the good you can By all the means you can In all the ways you can In all the places you can At all the times you can To all the people you can As long as ever … Continue reading →

Posted in Business Management, RightStar, Technology Trends | Leave a comment

Making Government Efficient

Posted on June 18, 2011 by dick1stark

By Dick Stark On Monday,  I visited with our DOJ/Lockheed customer where we are on-site working architectural and operational issues related to BMC’s service assurance products.  The customer lamented that he just spent a fair amount of money upgrading Remedy (not … Continue reading →

Posted in RightStar, Technology Trends | Leave a comment

ITIL in the Cloud

Posted on June 5, 2011 by dick1stark

By Nikki Haase, Director Process Consulting and Training, RightStar I have been asked about the implications of the cloud for ITIL. How do we implement ITIL in the cloud? How do we use the ITIL framework to manage the cloud? … Continue reading →

Posted in ITIL, Technology Trends | 1 Comment