Author Archives: dick1stark

About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).

RightStar at the 2012 BMC Public Sector Forum

Posted on February 12, 2012 by dick1stark

By Dick Stark BMC held its annual Public Sector Forum on Wednesday at the Ronald Reagan Center in Washington DC. Chris Wallace, current host of Fox News Sunday and the afternoon keynote speaker, provided a good change of pace to the … Continue reading →

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BMC’s Move to the Mid-Market: What Does it Mean for RightStar?

Posted on February 5, 2012 by dick1stark

By Dick Stark Last Monday, BMC announced its intention to acquire Numara Software, maker of FootPrints and Track-IT! for approximately $300M. This gives BMC a 40% market share in the service management space and provides BMC with a full product offering … Continue reading →

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How to Build a Service Catalog

Posted on January 31, 2012 by dick1stark

By Dick Stark On Wednesday 160 people attended RightStar’s “How to Build an ITIL Compliant Service Catalog,” led by Solutions Consultant, Ron Hill. This was our best turnout ever for a RightStar webinar and it underscores the importance of a … Continue reading →

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What End-Users Want from VARs

Posted on January 16, 2012 by dick1stark

By Dick Stark Vertical Systems Reseller(VSR) Magazine annually surveys end-users to determine their top needs, wants, and selection criteria from their respective Value Added Reseller (VAR) or Solution Providers. While RightStar strives to always provide the best possible solution that … Continue reading →

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My 2012 Top Ten List for BMC/Business Service Management

Posted on January 9, 2012 by dick1stark

As we end 2011, a transitional year in the business service management/BMC space, what can we take from 2011 and apply towards 2012? Plenty! Here are my top 10 current focus areas. 10. Business Intelligence. Although both SDE and Remedy … Continue reading →

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BMC Podcast Summary

Posted on December 13, 2011 by dick1stark

By Dick Stark I spent last Thursday afternoon at BMC in the BMC TV studio video recording two RightStar overviews, one for the BMC partner website and another for a future BMC TV release. I also did a short podcast … Continue reading →

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20 Mile March

Posted on December 5, 2011 by dick1stark

By Dick Stark 20 Mile March? Turns out that’s what it takes to become a 10Xer. But make sure you have a SMaC…. To really understand what I’m talking about, you should read Jim Collins’ latest book Great by Choice. … Continue reading →

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Penn State Scandal: A Matter of Ethics and Morals

Posted on November 21, 2011 by dick1stark

Editor’s Note: As many of you know, I encourage guest contributors to the Weekly Star (and my Blog). Here is an article written by RightStar Senior Systems Consultant, Leo Garcia to encourage good ethics and values. Leo is a … Continue reading →

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RightStar Report from the AFCEA Cloud Symposium

Posted on November 12, 2011 by dick1stark

By Dick Stark I attended the AFCEA Cloud Computing Technology Symposium in Washington, D.C. this week where RightStar was one of the small business sponsors. The objective was to update industry on the progress made to date by Government Agencies … Continue reading →

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Go Grandpa, Go!

Posted on November 6, 2011 by dick1stark

By Dick Stark The Marines got it right last Sunday. It was a perfect day for a Marathon, cool and sunny and the thirty thousand or so that came to run were raring to go. It had been ten years … Continue reading →