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Tag Archives: Customer Care
Service Catalogs and Customer Care
By Dick Stark On Thursday we hosted a BMC FootPrints/Service Core Webinar for approximately 100 SDE, Remedy, FootPrints, and Track-It customers and prospects. I pointed out the three key building blocks of any successful ITSM system: a finely tuned CMDB, Analytics … Continue reading
Posted in BMC, FootPrints
Tagged BMC, Customer Care, FootPrints, Service Catalog, Service Request Management, ServiceCore
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Dick Stark's Blog 