Category Archives: ITSM

Two Big ITSM Ideas

Posted on September 19, 2011 by dick1stark

By Dick Stark This past week MeriTalk, a government IT think tank presented its first annual Merit Awards, an award: challenging the world to come forth with ideas on how to use IT to improve the quality of government. The … Continue reading →

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Four IT Public Sector Challenges

Posted on August 29, 2011 by dick1stark

By Dick Stark On Friday, I was interviewed by BMC’s Senior Strategic Marketing Manager for an upcoming BMC thought leadership article. The topic: Top IT Leadership Challenges in the Public Sector.  I selected the below four challenges. Here’s a summary of … Continue reading →

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ITIL in the Cloud

Posted on June 5, 2011 by dick1stark

By Nikki Haase, Director Process Consulting and Training, RightStar I have been asked about the implications of the cloud for ITIL. How do we implement ITIL in the cloud? How do we use the ITIL framework to manage the cloud? … Continue reading →

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R.I.P.: IT Value

Posted on May 29, 2011 by dick1stark

“CIO’s must change the conversation. IT value is dead. Business outcomes are real and the only measure of IT worth.”     Stephanie Overby, CIO Magazine, May 15, 2011 In case you missed the cover story from the latest issue of … Continue reading →

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CMDB/CMS: Still the Center of your IT Universe?

Posted on May 15, 2011 by dick1stark

RightStar’s prospects and new customers often tell us that they know exactly where all their IT assets are located. Later, when our consultants get on site, we find out that just isn’t the case. Normally we find disparate home grown … Continue reading →

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Summarizing BMC’s Partner Summit

Posted on April 23, 2011 by dick1stark

Phil Cooke, RightStar’s VP Federal, and I attended BMC’s Partner Summit held last week prior to BMC’s worldwide sales kickoff. It was a very positive couple of days, not only because RightStar won the BMC Public Sector Partner of the … Continue reading →

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Think of it as your Portable Service Desk

Posted on February 19, 2011 by dick1stark

MagicMobile v3.0 was released this week, thanks to the hard work of Brett Winston and Sai Kodali. It’s a software add-on developed by RightStar that provides access to BMC Service Desk Express via most wireless devices. Version 3.0 boasts a … Continue reading →

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Five Myths of ITIL Certification

Posted on February 13, 2011 by dick1stark

Last week, Nikki Haase, RightStar’s Director of Process Consulting and Training, led a three-day ITIL v3 Foundation Certification class at our new RightStar HQ training facility. Comprised of 13 customers and 3 RightStar employees, the class proved to be an … Continue reading →

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Adding Value to Your Service Desk

Posted on December 12, 2010 by dick1stark

As a result of the economic slowdown, many IT organizations have seen their budgets drop by as much as twenty percent, with the overused mantra of “do more with less,” continuing to ring loudly in the halls. Oftentimes the service … Continue reading →

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Report from the BMC Partner Summit

Posted on November 22, 2010 by dick1stark

Last week I attended a two-day partner summit at BMC headquarters in Houston. RightStar was one of twenty global partners invited, and one of only five based in North America. Not only did I pick up RightStar’s award for Top … Continue reading →

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