Category Archives: Business Management

Making Self-Service mission-critical

This month, 80 people attended RightStar’s MagicPortal live webinar. This is an astounding turnout for a topic that’s been around for some time, namely IT self-service, and doesn’t usually garner much excitement. What’s happening is that IT organizations are realizing … Continue reading

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Achieving Rapid Results at RightStar

In response to the cry for a simplified and speedier implementation process, BMC Software rolled out its Rapid Results implementation methodology several years ago. The premise was simple: by implementing all modules at once versus installing each independently, it was … Continue reading

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Do The Right Thing

Recently, I received a phone call from a Remedy developer who works for a large systems integrator. He had been on a project that RightStar was involved with and, although we had finished with the job, we were working on … Continue reading

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Three Customer Stories

 I had the opportunity to introduce several BMC speakers at the CSC 2010 Transformation Conference held last week in Crystal City.  This is an annual partner conference to promote and review CSC’s Transportation Security Agency multibillion dollar ITIP contract.  BMC … Continue reading

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RightStar All Hands Meeting Summary

As I reported in our company all-hands meeting on Friday, this is an exciting time to be at RightStar. Our total revenue through September has already exceeded our revenue for all of 2009. The backlog of Remedy service jobs is … Continue reading

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In a Quadrant by Themselves

At BMC yesterday, you could hear the celebrations and picture the fist pumping and high fives a long way away.  For BMC accomplished something that no one had else ever done: They reached the pinnacle of IT’s holiest of holy … Continue reading

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Does Project Management Matter?

As a result of the economic slowdown, many firms are very carefully watching how they spend every dollar.  This means that there is more scrutiny than ever by our prospects regarding our consulting and implementation proposals.  In fact, in an … Continue reading

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People vs. Profits

I attended the annual Inc 5000 conference October 1 at National Harbor, outside of Washington, D.C. It presented several business seminars and networking opportunities and for the nation’s fastest growing private companies and entrepreneurs. RightStar has made the list for … Continue reading

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