Author Archives: dick1stark

Unknown's avatar

About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).

In a Quadrant by Themselves

Posted on November 6, 2010 by dick1stark

At BMC yesterday, you could hear the celebrations and picture the fist pumping and high fives a long way away.  For BMC accomplished something that no one had else ever done: They reached the pinnacle of IT’s holiest of holy … Continue reading →

Posted in Business Management, RightStar | Leave a comment

Rally to Restore Sanity

Posted on October 29, 2010 by dick1stark

Tomorrow more than 200,000 people will converge on the National Mall for Jon Stewart’s Rally to Restore Sanity, a gathering, according to its website, for those “mad as hell, who aren’t going to take it anymore!” Just in case this … Continue reading →

Posted in ITSM, RightStar | Leave a comment

Does Project Management Matter?

Posted on October 23, 2010 by dick1stark

As a result of the economic slowdown, many firms are very carefully watching how they spend every dollar.  This means that there is more scrutiny than ever by our prospects regarding our consulting and implementation proposals.  In fact, in an … Continue reading →

Posted in Business Management, RightStar | Leave a comment

People vs. Profits

Posted on October 18, 2010 by dick1stark

I attended the annual Inc 5000 conference October 1 at National Harbor, outside of Washington, D.C. It presented several business seminars and networking opportunities and for the nation’s fastest growing private companies and entrepreneurs. RightStar has made the list for … Continue reading →

Posted in Business Management, RightStar | Leave a comment

Why RightStar?

Posted on October 13, 2010 by dick1stark

When speaking to prospective customers, I need to express the value of RightStar beyond the ten-second elevator pitch: “RightStar is an IT consultancy and BMC Solution Provider focused exclusively in the Business Service Management Space….” I try to convey what … Continue reading →

Posted in RightStar | Leave a comment

The End of IT?

Posted on October 12, 2010 by dick1stark

The Corporate Executive Board (CEB) recently released a study, The Future of Corporate IT, that predicted: “The IT function of 2015 will bear little resemblance to its current state. Many activities will devolve to business units, be consolidated with other … Continue reading →

Posted in ITSM, RightStar | Leave a comment