Author Archives: dick1stark

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About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).

The Thank You Economy

Posted on July 24, 2011 by dick1stark

By Dick Stark 55 percent cite great service, not product or price, as their primary reason for recommending a company. 66 percent said that great customer service was their primary driver for greater spending. –Customer Experience Impact 2010 Report In … Continue reading →

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Closing the Gap

Posted on July 11, 2011 by dick1stark

By Nancy Donnelly, RightStar ITIL Service Expert ITIL v3 Definition of Service:  A means of delivering value to customers by facilitating the outcomes customers want to achieve without the ownership of specific costs and risks. At RightStar, we often meet … Continue reading →

Posted in Business Management, RightStar | Leave a comment

Social Entrepreneurship and Green IT

Posted on June 25, 2011 by dick1stark

Do all the good you can By all the means you can In all the ways you can In all the places you can At all the times you can To all the people you can As long as ever … Continue reading →

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Making Government Efficient

Posted on June 18, 2011 by dick1stark

By Dick Stark On Monday,  I visited with our DOJ/Lockheed customer where we are on-site working architectural and operational issues related to BMC’s service assurance products.  The customer lamented that he just spent a fair amount of money upgrading Remedy (not … Continue reading →

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Small Giant

Posted on June 13, 2011 by dick1stark

By Dick Stark On Tuesday, I was a guest on John Iasiuolo’s Computer Outlook Internet Radio Talk show.  According to his website, this is a talk show about computers without speaking in computer language.  John and I talked for 30 … Continue reading →

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ITIL in the Cloud

Posted on June 5, 2011 by dick1stark

By Nikki Haase, Director Process Consulting and Training, RightStar I have been asked about the implications of the cloud for ITIL. How do we implement ITIL in the cloud? How do we use the ITIL framework to manage the cloud? … Continue reading →

Posted in ITIL, Technology Trends | 1 Comment

R.I.P.: IT Value

Posted on May 29, 2011 by dick1stark

“CIO’s must change the conversation. IT value is dead. Business outcomes are real and the only measure of IT worth.”     Stephanie Overby, CIO Magazine, May 15, 2011 In case you missed the cover story from the latest issue of … Continue reading →

Posted in ITIL, ITSM | Leave a comment

What We did on Volunteer Day

Posted on May 21, 2011 by dick1stark

Here is a selection of projects that RightStar employees were involved with on RightStar volunteer day, May 13 or 14.  Thanks for making a difference in your own community! By Nikki Haase As part of RightStar’s Volunteer Days effort last … Continue reading →

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CMDB/CMS: Still the Center of your IT Universe?

Posted on May 15, 2011 by dick1stark

RightStar’s prospects and new customers often tell us that they know exactly where all their IT assets are located. Later, when our consultants get on site, we find out that just isn’t the case. Normally we find disparate home grown … Continue reading →

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RightStar’s Odyssey Cruise

Posted on May 9, 2011 by dick1stark

RightStar’s fifth annual customer appreciation cruise, held May 5th on the Potomac River in Washington, D.C., drew a large crowd of 105. Sean Tierney, BMC Director of Consulting was the keynote speaker.  It was a beautiful day to be on … Continue reading →

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