Author Archives: dick1stark

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About dick1stark

I am the President and founder of RightStar, Inc, an XTIVIA company. RightStar is a leading ITSM and DevOps consultancy and BMC Software Elite Solution Provider and Atlassian Gold Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. In 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Finally, in November 2020, RightStar was acquired by XTIVIA, an innovative IT Solutions Provider. Dick is a graduate of Stanford University and a Project Management Professional (PMP).

Ten Customer Loyalty Ideas

Posted on October 17, 2011 by dick1stark

By Dick Stark Note: the following article was from last Friday’s internal Weekly Star company newsletter.  As such, it is intended for RightStar employees, but I’m posting it on my Blog for anyone else to read. I visited a RightStar … Continue reading →

Posted in Business Management, RightStar | Leave a comment

Stay Hungry Stay Foolish

Posted on October 10, 2011 by dick1stark

By Dick Stark In memory of Steve Jobs who died on Wednesday, please read or view his commencement address that he gave at Stanford University on June 12, 2005 as he was recovering from cancer. It is the most popular … Continue reading →

Posted in Business Management, RightStar | Leave a comment

Monitor and Operate

Posted on October 3, 2011 by dick1stark

By Dick Stark BMC’s Monitor and Operate (aka Service Assurance) product line is one of its fastest growing product areas.  With the recent Coradiant and Neptuny acquisitions, BMC significantly strengthens its offering in the APM and Capacity Optimization spaces. The … Continue reading →

Posted in Business Management, RightStar | Leave a comment

Plywood Leadership at the INC 500 Conference

Posted on September 26, 2011 by dick1stark

By Dick Stark I just returned from the INC 500 Conference which I’ve attended every year for the last four years.  This year RightStar came in at #1975 on the list, after hitting #’s 1264, 454, and 892 in years … Continue reading →

Posted in Business Management, RightStar | Leave a comment

Two Big ITSM Ideas

Posted on September 19, 2011 by dick1stark

By Dick Stark This past week MeriTalk, a government IT think tank presented its first annual Merit Awards, an award: challenging the world to come forth with ideas on how to use IT to improve the quality of government. The … Continue reading →

Posted in ITSM | Leave a comment

Spending Money to Make Money

Posted on September 12, 2011 by dick1stark

By Dick Stark Does the old adage, “you have to spend money to make money,” apply to IT?  If it does, what are the most compelling IT investments today for both commercial organizations and government agencies bent on cost reduction? … Continue reading →

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The Art of Racing in the Rain

Posted on September 5, 2011 by dick1stark

By Dick Stark This weekend’s Baltimore Grand Prix Formula 1 race reminded me of Garth Stein’s novel,  The Art of Racing in the Rain. Even if you are not crazy about dogs or auto racing, the short time it takes … Continue reading →

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Four IT Public Sector Challenges

Posted on August 29, 2011 by dick1stark

By Dick Stark On Friday, I was interviewed by BMC’s Senior Strategic Marketing Manager for an upcoming BMC thought leadership article. The topic: Top IT Leadership Challenges in the Public Sector.  I selected the below four challenges. Here’s a summary of … Continue reading →

Posted in ITSM, Technology Trends | Leave a comment

RightStar Does BCO

Posted on August 22, 2011 by dick1stark

By Dick Stark Last week RightStar kicked off its first BMC Capacity Optimization (BCO) implementation at a financial services organization where we’ve previously assisted with Remedy on Demand, BladeLogic Service Automation, and ProactiveNet. At the kickoff, I pointed out that … Continue reading →

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Don’t Buy Junk!

Posted on August 15, 2011 by dick1stark

By Dick Stark What a ride! After warning about the possibility of a downgrade several times during the debt ceiling debate, Standard & Poor’s (S&P) on Friday August 5 down-graded the United States credit rating from AAA to AA+, with … Continue reading →

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