Report from BMC Exchange NY

By Dick Stark


BMC’s New York Exchange, was held last Thursday near Times Center in New York City.  Turnout was excellent with more than 400 customers, partners, and BMC employees. The attendance was up and the mood more upbeat as compared to last year’s NY Exchange event. Here is a short NY Exchange update.

The message heard loud and clear is that BMC is back in growth mode. BMC told the partners that the number are up its first half fiscal year which bodes well for a strong year. When I asked why, I received the following, “Better leadership, lower sales turnover, and a strong pipeline at the start of the year.” This is good news and mirrors what RightStar has seen this year as well.

 During the Thursday kickoff, the audience introduced BMC’s new CEO and President Ayman Sayed.   Aymand is an industry veteran, who joined BMC just three weeks ago from CA, where he was President and Chief Product officer. He brings a passion for technology and innovation and said he will help BMC to “run and reinvent.” (BMC’s new tagline.)

Another new significant hire is Ram Chakravarti, CTO who is on assignment from BMC’s Equity Partner, KKR Capstone. Ram also discussed BMC’s push to digital transformation, specifically in the Hybrid IT and Multi-cloud, DevOps and Automation, and AI and Machine Learning spaces.

This year the BMC business unit that kicked off the conference was Digital Business Automation (DBA). Also known as Control M, this group has quickly become BMC’s largest, with double-digit growth. Since the end-to-end job scheduling and workflow automation market is only growing at 5%, DBA’s growth has been at the expense of its competition.

Up next was Nayaki Nayyar, President Digital Service and Operations Management (DSOM). She described BMC’s consolidation of DSM and DSO business units as a win/win and the first cloud based (aka Helix) solution offering both IT Ops and Service Management on the same platform, which Nayaki pointed out was essential for digital transformation.

Vidhya Srinivasan, VP Solutions Marketing, then presented a “day in the life of service desk and IT Ops.”  Vidhya described the five pillars and how BMC delivers:

  • Discover known and unknown events,
  • Monitor what you own,
  • Service the environment and business,
  • Remediate problems, ad
  • Optimize your environment.

In sum, BMC offers a single platform, single monitor, consumer grade experience for the enterprise.  And most importantly, market validation for why BMC.

I’m optimistic that BMC’s success means continued growth and opportunity for years to come.

About dick1stark

I am the President, CEO, and founder of RightStar Systems, a leading ITSM and DevOps consultancy and BMC Software Gold Solution Provider and Atlassian Platinum Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. Finally, in 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Dick is a graduate of Stanford University and a Project Management Professional (PMP).
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