Category Archives: Business Management

Ten Customer Loyalty Ideas

Posted on October 17, 2011 by dick1stark

By Dick Stark Note: the following article was from last Friday’s internal Weekly Star company newsletter.  As such, it is intended for RightStar employees, but I’m posting it on my Blog for anyone else to read. I visited a RightStar … Continue reading →

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Stay Hungry Stay Foolish

Posted on October 10, 2011 by dick1stark

By Dick Stark In memory of Steve Jobs who died on Wednesday, please read or view his commencement address that he gave at Stanford University on June 12, 2005 as he was recovering from cancer. It is the most popular … Continue reading →

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Monitor and Operate

Posted on October 3, 2011 by dick1stark

By Dick Stark BMC’s Monitor and Operate (aka Service Assurance) product line is one of its fastest growing product areas.  With the recent Coradiant and Neptuny acquisitions, BMC significantly strengthens its offering in the APM and Capacity Optimization spaces. The … Continue reading →

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Plywood Leadership at the INC 500 Conference

Posted on September 26, 2011 by dick1stark

By Dick Stark I just returned from the INC 500 Conference which I’ve attended every year for the last four years.  This year RightStar came in at #1975 on the list, after hitting #’s 1264, 454, and 892 in years … Continue reading →

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Spending Money to Make Money

Posted on September 12, 2011 by dick1stark

By Dick Stark Does the old adage, “you have to spend money to make money,” apply to IT?  If it does, what are the most compelling IT investments today for both commercial organizations and government agencies bent on cost reduction? … Continue reading →

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RightStar Does BCO

Posted on August 22, 2011 by dick1stark

By Dick Stark Last week RightStar kicked off its first BMC Capacity Optimization (BCO) implementation at a financial services organization where we’ve previously assisted with Remedy on Demand, BladeLogic Service Automation, and ProactiveNet. At the kickoff, I pointed out that … Continue reading →

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Closing the Gap

Posted on July 11, 2011 by dick1stark

By Nancy Donnelly, RightStar ITIL Service Expert ITIL v3 Definition of Service:  A means of delivering value to customers by facilitating the outcomes customers want to achieve without the ownership of specific costs and risks. At RightStar, we often meet … Continue reading →

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Social Entrepreneurship and Green IT

Posted on June 25, 2011 by dick1stark

Do all the good you can By all the means you can In all the ways you can In all the places you can At all the times you can To all the people you can As long as ever … Continue reading →

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Small Giant

Posted on June 13, 2011 by dick1stark

By Dick Stark On Tuesday, I was a guest on John Iasiuolo’s Computer Outlook Internet Radio Talk show.  According to his website, this is a talk show about computers without speaking in computer language.  John and I talked for 30 … Continue reading →

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Volunteers live longer

Posted on April 18, 2011 by dick1stark

You’ve probably heard someone who’s volunteered their services for a charitable cause say they got more out of it than they gave. That may be hard for some to believe but it’s true! According to The Corporation for National and … Continue reading →

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