Report from BMC’s Virtual Exchange

By Dick Stark

Instead of multiple regional live events, BMC’s Exchange was held as a virtual conference last Tuesday/Wednesday to an excellent turnout. The good news–BMC continues to lead the industry in key areas such as innovation and user experience. Here is a short Exchange update.

BMC’s Exchange event was bolstered by the recent Gartner ITSM 2020 Magic Quadrant report. BMC Helix continues in the most holiest of places– the upper right-hand quadrant. Even better, the Gartner Critical Capabilities Report, a companion piece to the Magic Quadrant showed BMC leading the industry in 9 of 13 ITSM critical capabilities. And Helix leads the Agile and DevOps support use cases by a significant margin.

See: Gartner Critical Capabilities 2020 Report

BMC’s new CEO and President Ayman Sayed kicked off the event by leading an autonomous digital enterprise discussion with BMC customers Chris Adams, Park Place, and Christine Shoneweis, SAP. Ayman discussed how rapid technology advances can turn a potential disruption into a major competitive advantage for Autonomous Digital Enterprises such as Park Place and SAP.

I also attended “The Next and New for Every Autonomous Digital Enterprise.” Ram Chakravarti, CTO, and Ali Siddiqui, Chief Product Officer, walked us through the five prongs of BMC’s Autonomous Digital Enterprise Strategy: Automation Everywhere, Data Driven Business, Adaptive Cybersecurity, and Transcendent Customer Experience. This framework is layered on top of IT Operations focus areas of Customer Centricity, Agility, and Actionable Insights.

What this provides BMC is a united platform for engagement, observability, and actionability. Combined with an integration platform, Helix offers integration with third party tools and DevOps processes and tools. The bottom line: BMC offers a platform that beats Service Now in the Gartner defined critical ITSM capabilities of Development Integration, AI ITSM, User Experience and Flexibility, process and workflow design, and collaboration, to name a few. This means that Helix is winning in the one area that can make a difference: innovation.

Speaking of innovation, Ali Siddiqui pointed out that BMC Innovation Labs is not standing still. In-flight and planned incubations include: Helix Edge Computing, Data Enrichment, DevOps plus-ins for best in class orchestration, DataOps-DQ Governance, Lineage and Security, and Serverless Monitoring and Management.

In sum, BMC offers a single platform, single monitor, consumer grade experience for the enterprise.  And most importantly, market validation for why BMC. I’m optimistic that BMC’s success means continued growth and opportunity.

About dick1stark

I am the President, CEO, and founder of RightStar Systems, a leading ITSM and DevOps consultancy and BMC Software Gold Solution Provider and Atlassian Platinum Partner. My passion is customer success—whether it’s reducing the cost of service management, improving overall efficiency, or increasing end-user or employee satisfaction. Since founding RightStar in 2003, RightStar has made the INC 5000 list four times. In 2011, RightStar was awarded the prestigious National Capital Business Ethics Award (NCBEA) by the Society of Financial Service Professionals based upon RightStar’s foundation of honesty, ethics, and integrity. And in 2014, RightStar was selected by Forrester Research as one of 13 North American companies profiled in its ITSM Consultancy Wave Report. Finally, in 2019, BMC selected RightStar as its DSM North American Partner of the Year for its sales and partnership excellence. Dick is a graduate of Stanford University and a Project Management Professional (PMP).
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