Category Archives: Uncategorized

RightStar’s New FootPrints MSP Offering

Posted on June 10, 2013 by

By Dick Stark RightStar has officially enter the Managed Service Provider (MSP) business, offering FootPrints in a managed service, or hosted model, rather than on the customer’s own premises. Why would a customer do this, rather than move to a … Continue reading →

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ScanStar Breaks New Ground

Posted on May 20, 2013 by

By Brett Winston Q. What new barcode solution offers an innovative and cost effective way for FootPrints and Remedyforce users to receive, inventory, and reconcile discoverable and non-discoverable configuration items? A. ScanStar, RightStar’s second-generation barcode product for the BMC SMB … Continue reading →

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RightAnswers vs. Google

Posted on May 12, 2013 by

By Dick Stark On Thursday, RightStar and RightAnswers hosted a webinar, Search Engines vs. Knowledge Management, the Case for KM. To some extent, RightAnswers competes with Google both from a user and support agent perspective.  Really, who hasn’t used Google … Continue reading →

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The New Digital Age

Posted on May 9, 2013 by

By Dick Stark “I just want to say one word to you. Just one word: Plastics.” –Career advice given to Dustin Hoffman in the movie, “The Graduate” If Ben Braddock (played by Dustin Hoffman) were to graduate in 2013 instead … Continue reading →

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I’m All-In!

Posted on April 28, 2013 by

By Dick Stark “We are the Viet Cong. We are going to march 50 miles in truck tire sandals on a bowl of rice, and we’ll sleep in a tree and get up the next morning and do it again. … Continue reading →

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MyIT: Empowering Your End-Users

Posted on April 22, 2013 by

By Dick Stark “I’d rather not try our help desk.  I can get what I want from Google.” Sound familiar?  A customer confided this to me after attempting to access her service desk’s automated knowledge base. Oftentimes, the experience that … Continue reading →

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Masters Running: It’s all Downhill from Here

Posted on April 13, 2013 by

By Dick Stark “If you had to pick one thing to make people healthier as they age, it would be aerobic exercise.” – James Fries, MD, Stanford University School of Medicine The annual Cherry Blossom Ten Mile Run was run … Continue reading →

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Connect to Your Customers in a Whole New Way

Posted on April 9, 2013 by

By Dick Stark Last week, I attended a salesforce seminar in Washington DC, Connect to Your Customers in a Whole New Way.  The keynote speaker was  Mark Benioff, Chairman and CEO, salesforce.com. It was a standing room only affair– think … Continue reading →

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BMC FootPrints Asset Core vs. ADDM

Posted on March 31, 2013 by

By Dick Stark On Wednesday, RightStar presented a webinar, “Take a Walk Through FootPrints Asset Management.” Not to be confused with the prior week’s topic, BMC’s Application and Dependency Mapping (ADDM).  When should we sell one over the other?  Or … Continue reading →

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Remedy and ADDM: Unbeatable Combination

Posted on March 23, 2013 by

By Dick Stark On Wednesday, RightStar presented a webinar, “Discovery & Relationship Mapping with BMC ADDM.” ADDM is starting to heat up with more and more customers, not just implementing Remedy, but ADDM, due to the combined value that both … Continue reading →

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